Every service, ranked by real customers

Runs large side projects on WP Engine base plan at a fixed monthly price.

They were charged $480 for a new site, could not edit it until buying a $520 plan, and now can only reach an AI support agent despite 24/7 support claims.

Git-based deployment workflow where updates merge from dev to production is solid for enterprise apps, though adapting to its rigid workflow can be disruptive for agencies.

Kinsta help is nice and available, but overage charges for bot traffic are out of control and they are looking for a new host.

Rolled out a new PHP update across an entire fleet of hosted sites within half an hour of upstream release.

Pantheon communicated far better on its status page than WP Engine during the PHP incident.

Put premium sites on WP Engine expecting better security response; SiteGround patched in an hour while WP Engine lagged and a client site was shut down.

DreamHost patched the PHP vulnerability while the WP Engine site was still not patched.

WP Engine level 1 support knew nothing about the critical vulnerability and gave generic, outdated information hours later.

Chose WP Engine for support and security features but is pissed at the slow PHP patch.

Several of their sites on Kinsta's London data centre were down for hours while waiting for Kinsta's engineers to explain the outage.

Briefly tried Kinsta and was unimpressed: the PHP worker limit made an optimized WooCommerce store struggle, and one yearly sales report made the site inaccessible.

Once lightning fast years ago, the platform has become annoyingly slow alongside longer live chat support wait times.

They have kept a blog on WordPress.com for over 15 years and also built a site on WordPress.org, saying both serve a purpose.

They run multiple sites on the WordPress.com Personal plan with plugins and themes enabled, which has been possible on all paid plans since April 2026.

They moved from WordPress.com to another host a few months ago and had no problem backing up and restoring the site.

They started on WordPress.com in 2015 and moved to their own server around 2018 pretty smoothly using Jetpack.

Ten-year client who lost 27 hosted sites and backups to the same malware infection while over 20 support tickets went unresolved.

Fifteen years of working with the platform and its free sandbox accounts without billing or lock-out issues.

They paid for a year of WordPress.com and regret it after finding database access is limited to higher tiers.

Support quality dropped sharply from helpful and supportive to bot-like, repetitive, and quick to shift blame onto customers in tickets.

Has used Kinsta for years and stays for its 24/7 support.

They host three client sites on Pantheon. Its Git deploy workflow meant the sites did not auto update and were hit by the WordPress exploit, but damage was minimal and easily reversed with a backup restore.

Once a favorite agency host with great Local integration, but 503 errors, sluggish frontend and backend speeds, and stripped resources forced migrating 42 of 52 client sites away.