Built a 35-product store on Wix; templates were broken, support was friendly but never fixed anything, and they cancelled within two weeks.
61signal
329reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive11%68% Negative
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises.
What customers love, and what they don’tWhat customers noticed
Customer reviews (329)
Add your reviewShowing 67 reviews mentioning poor support Show all
Wix refused a refund on a 3-year domain after 14 days though they advertised 30, and support is AI-driven.
Calls Wix highly unstable with outages and failed downloads and slow support callbacks that cost their startup.
After 15 years on Wix they report poor support that never takes responsibility and weak SEO, and now recommend WordPress.
Wix refused to cancel on request and billed a year they would never use after five years as a customer.
Within the 14-day guarantee there was no cancel option, the support rep was rude and hung up, and the refund was refused.
Cancelled a couple of weeks before the year ended but was charged for the next year with no refund.
Wix auto-renewed their subscription early and the refund can take 45 days, so they rebuilt on WordPress with Porkbun.
Two weeks on Wix Harmony brought freezes, missing features, a vanished site after pasting text and promised callbacks that never came.
Four years on a Wix store, the app duplicated all store pages, taking 15 days and 40+ emails to admit the fault.
A $400 charge hit for a deleted website, Wix claimed auto-renewal was on, and 35 days later chat support is unhelpful.
Five years on Wix, the renewal charge came earlier than before and a 3-month goodwill credit expired unexpectedly, leaving them stuck.
A client site was blocked for 6 days after a false copyright claim, and neither Wix support nor its offline policy team could help.
Chatted with Wix minutes after a $921 charge three weeks before renewal and they still refused all refunds.
New product page URLs generated 5xx errors and months of Wix support, with a 24-hour lag to human support, hurt their store.
A three-year Wix renewal rose 84% to $864 for a static site and support refused to change the plan or refund.
Forgot to cancel a renewal by two days, got no refund window, and found the support agent rude.
Wix Payments dropped them on Christmas morning with no explanation after five years and cancelled all customer subscriptions.
After closing out an account of 10 years, auto-renew still charged $470 for two years and Wix refused a refund.
Spent over two hours across two phone calls with Wix support while locked out of the site that runs their business.
Cases escalate daily because Wix Studio fails to deliver promised functions, like showing payment failed when it succeeded.
Wix Payments held $6,500 for over a month and then imposed a 31% reserve with no explanation or priority support on a Premium plan.
Wix support looped through agents, called them rude, and took a week to fix several downed sites with no compensation.
Downgrading plans immediately charged their card with no way to change billing, and support said they could not change it.
Was upgraded to a plan 10x as expensive without permission, charged for it and got no support.
Found Wix overpriced with the worst support, locked out for a week while a gallery broke their live homepage.
Still has trouble with a domain once attached to Wix, finding phone reps know less each time and give inconsistent answers.
After two years found Wix customer service terrible and prices up sharply in the last 12 months, so they cancelled.
An author reports hours-long Wix support calls with mostly incompetent agents and only three helpful ones out of about fifty.
Wix builder is okay but slow, and support can never do anything for you other than push you to pay more.
Common questions about Wix
What do customers say about Wix?
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises. Support is another frequent complaint, with bots and runarounds, and some find sites slow or glitchy.
Is Wix worth it?
Of the 283 reviews with a clear verdict, 21% are positive, 11% mixed and 68% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Wix?
The praise reviewers mention most: easy to use (47 reviews), helpful support (14 reviews) and reliable (13 reviews). For example: Compared with WordPress and Weebly, finds Wix gives the most creative freedom and works fine for most clients.
What are the most common complaints about Wix?
The complaints reviewers mention most: poor support (64 reviews), surprise bill (48 reviews) and renewal price hike (44 reviews). For example: Wix has held over $11,000 of their funds for four weeks with account locked and no way to reach a live person.
What does the signal score of 61 mean?
It's how well reviewed Wix is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Wix?
Category: Website builder. Free plan: Yes.
Where do these Wix reviews come from?
329 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.