Riding out a three-year Wix subscription after they changed what was bought upfront, which they say the fine print allows.
61signal
329reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive11%68% Negative
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises.
What customers love, and what they don’tWhat customers noticed
Customer reviews (329)
Add your reviewShowing 16 reviews mentioning hidden fees Show all
Turned off their Wix site before renewal but it only cancelled the domain; the big plan renewal still charged almost $500.
Finds Wix's new 4% fee on top of a 3.1% payments fee egregious, which was itself raised from about 2.5%.
Wix announced a 4% commission on every pricing-plan transaction unless they upgrade beyond the Core plan, even though Stripe processes it.
Wix Payments held $6,500 for over a month and then imposed a 31% reserve with no explanation or priority support on a Premium plan.
The Wix editor glitches constantly, add-ons cost hundreds, and autosave failed, losing an hour of work.
Says Wix raises prices, makes cancelling hard after the trial, and gives unclear renewal information and notices.
Says you will never speak to a human at Wix and will face exorbitant cancellation charges.
Stuck on an old Core plan, upgrading mid-term to Studio would cost about $500 for a two-year minimum.
Basic site cost almost $500 on Wix and then they were told the site was compromised and would be removed unless they paid more.
A seller hit a chargeback fee on a not-as-described claim despite proof the item had not shipped, with no recourse via Wix.
Says Wix initial fees triple without notification.
Is cancelling 13 Wix sites after the new 4% fee, calling it an insane share to give them.
Wix confirmed by phone that a $100 payment would net $92.5 after its new transaction fee.
Paid $78 for a $5 domain on Wix and found cancellation almost impossible since each segment must be cancelled separately.
Finds it hard to get help from Wix when things go wrong and says they overcharge, even for setting up Gmail accounts.
Common questions about Wix
What do customers say about Wix?
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises. Support is another frequent complaint, with bots and runarounds, and some find sites slow or glitchy.
Is Wix worth it?
Of the 283 reviews with a clear verdict, 21% are positive, 11% mixed and 68% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Wix?
The praise reviewers mention most: easy to use (47 reviews), helpful support (14 reviews) and reliable (13 reviews). For example: Compared with WordPress and Weebly, finds Wix gives the most creative freedom and works fine for most clients.
What are the most common complaints about Wix?
The complaints reviewers mention most: poor support (64 reviews), surprise bill (48 reviews) and renewal price hike (44 reviews). For example: Wix has held over $11,000 of their funds for four weeks with account locked and no way to reach a live person.
What does the signal score of 61 mean?
It's how well reviewed Wix is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Wix?
Category: Website builder. Free plan: Yes.
Where do these Wix reviews come from?
329 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.