Cancelling the Wix renewal triggered a 30% retention offer, bringing the Business plan to $348 a year.
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A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises.
What customers love, and what they don’tWhat customers noticed
Customer reviews (329)
Add your reviewShowing 46 reviews mentioning renewal price hike Show all
Found the site expensive and limited, then abandoned it when the renewal cost came through.
A three-year Wix subscription that cost $306 renewed at $907 despite their attempts to move the site, and they are still owed $587.
Wix renewal rose from $100 to $371 a year for one site, so they moved to WordPress on NixiHost with a Namecheap domain.
Their Wix three-year plan renewal jumped from under $400 to over $1100; offers kept switching until a callback got $17 a month.
Wix has steadily raised their price, with the latest Core plan invoice at $376.71, about $30 a month, before domain and email.
After three years on Wix, finds functionality weaker, pages slower to load, and the AI not worth the cost.
A ten-year Wix customer was auto-renewed for three years at $903 with no cancel option, then the option appeared after the charge.
Wix bill for a static website reached €900 versus 240 years ago, so they are moving to WordPress.
A three-year Wix renewal rose 84% to $864 for a static site and support refused to change the plan or refund.
Liked Wix at first, then prices doubled so they moved to another host for a fraction of the cost.
Wix auto-renewal keeps getting turned back on and costs have tripled since joining three years ago.
Five years on Wix, prices rise regularly and technical issues are frustrating enough that they are considering a move.
Wix raised a $264 hosting fee to $624 and kept charging after three cancellations while support said nothing could be done.
After six years managing a site, Wix moved them from Premium to Core and raised the price by 78% with no benefit.
Was upgraded to a plan 10x as expensive without permission, charged for it and got no support.
After two years found Wix customer service terrible and prices up sharply in the last 12 months, so they cancelled.
After about ten years on a Wix premium plan, the price jumped this year to almost $300 CAD for a simple portfolio site.
Says Wix raises prices, makes cancelling hard after the trial, and gives unclear renewal information and notices.
Wix announced a 150% plan increase so they moved to Porkbun and Cloudflare for much less.
Wix auto-renewed them into a different, pricier plan, and after a formal complaint offered a one-time prorated refund of $857.
Wix raised their plan price every year, so they cancelled; renewal is charged about 20 days early.
Wix raised their rate, moved the renewal earlier, refused a refund and claimed emails that never arrived.
Wix prices have gone up a lot and AI is pushed into the editor, so they are looking at other options.
Says Wix has gone downhill with astronomical price increases and is going back to WordPress or Squarespace.
Wix increased their yearly subscription cost by 40% and offered a monthly plan when queried.
Wix tried to charge $846 at renewal and only an expired card prevented it.
Wix renewal fees rose 30% and a $772 charge hit their card after they deleted a site without turning off auto-renewal.
Liked Wix until prices rose sharply with nothing offered in return, and says customer service is notoriously bad.
Finds Wix Studio far worse than Editor X, with non-existent customer support and constantly rising prices.
A non-profit was hit with a huge surprise renewal increase and Wix refused a refund when they tried to cancel.
A client expecting a €240 Wix renewal was quoted €540, then offered a €100 plan after cancelling.
After almost a decade, a Wix renewal tripled from the upper 200s to the upper 600s USD with only a vague email.
After years on Wix, cites lack of control, price hikes and poor mobile page-speed that hurts SEO.
A roughly $400 three-year Wix promo plan renewed at a much higher price, so they cancelled.
After using Wix since 2019 they moved to Shopify when Wix hit limits and cancelled automatic invoice generation without notice.
They found Wix full of bugs and say its prices double or triple every other year, forcing plan changes and making client cost quotes awkward.
Moved from Wix to Squarespace because the Wix price doubled last year.
Wix raised their yearly price from $264 to $348 for a site they barely use.
Says Wix initial fees triple without notification.
Common questions about Wix
What do customers say about Wix?
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises. Support is another frequent complaint, with bots and runarounds, and some find sites slow or glitchy.
Is Wix worth it?
Of the 283 reviews with a clear verdict, 21% are positive, 11% mixed and 68% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Wix?
The praise reviewers mention most: easy to use (47 reviews), helpful support (14 reviews) and reliable (13 reviews). For example: Compared with WordPress and Weebly, finds Wix gives the most creative freedom and works fine for most clients.
What are the most common complaints about Wix?
The complaints reviewers mention most: poor support (64 reviews), surprise bill (48 reviews) and renewal price hike (44 reviews). For example: Wix has held over $11,000 of their funds for four weeks with account locked and no way to reach a live person.
What does the signal score of 61 mean?
It's how well reviewed Wix is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Wix?
Category: Website builder. Free plan: Yes.
Where do these Wix reviews come from?
329 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.