Wix Reviews

Built a 35-product store on Wix; templates were broken, support was friendly but never fixed anything, and they cancelled within two weeks.

Wix refused a refund on a 3-year domain after 14 days though they advertised 30, and support is AI-driven.

Got a renewal charged but after a week of firm back-and-forth Wix refunded it as a one-time exception.

Calls Wix highly unstable with outages and failed downloads and slow support callbacks that cost their startup.

After 15 years on Wix they report poor support that never takes responsibility and weak SEO, and now recommend WordPress.

Wix refused to cancel on request and billed a year they would never use after five years as a customer.

Within the 14-day guarantee there was no cancel option, the support rep was rude and hung up, and the refund was refused.

Cancelled a couple of weeks before the year ended but was charged for the next year with no refund.

Wix auto-renewed their subscription early and the refund can take 45 days, so they rebuilt on WordPress with Porkbun.

Two weeks on Wix Harmony brought freezes, missing features, a vanished site after pasting text and promised callbacks that never came.

Four years on a Wix store, the app duplicated all store pages, taking 15 days and 40+ emails to admit the fault.

A $400 charge hit for a deleted website, Wix claimed auto-renewal was on, and 35 days later chat support is unhelpful.

Five years on Wix, the renewal charge came earlier than before and a 3-month goodwill credit expired unexpectedly, leaving them stuck.

Won a refund after pushing support to answer directly about a renewal for a period that had not started.

A client site was blocked for 6 days after a false copyright claim, and neither Wix support nor its offline policy team could help.

Chatted with Wix minutes after a $921 charge three weeks before renewal and they still refused all refunds.

New product page URLs generated 5xx errors and months of Wix support, with a 24-hour lag to human support, hurt their store.

A three-year Wix renewal rose 84% to $864 for a static site and support refused to change the plan or refund.

Forgot to cancel a renewal by two days, got no refund window, and found the support agent rude.

Wix Payments dropped them on Christmas morning with no explanation after five years and cancelled all customer subscriptions.

After closing out an account of 10 years, auto-renew still charged $470 for two years and Wix refused a refund.

Support is fine for simple questions, but issues on internal policies run through AI then call center then email with no real Wix staff.

Spent over two hours across two phone calls with Wix support while locked out of the site that runs their business.

Cases escalate daily because Wix Studio fails to deliver promised functions, like showing payment failed when it succeeded.

Wix Payments held $6,500 for over a month and then imposed a 31% reserve with no explanation or priority support on a Premium plan.

Wix support looped through agents, called them rude, and took a week to fix several downed sites with no compensation.

Downgrading plans immediately charged their card with no way to change billing, and support said they could not change it.

Was upgraded to a plan 10x as expensive without permission, charged for it and got no support.

Found Wix overpriced with the worst support, locked out for a week while a gallery broke their live homepage.

Still has trouble with a domain once attached to Wix, finding phone reps know less each time and give inconsistent answers.

After two years found Wix customer service terrible and prices up sharply in the last 12 months, so they cancelled.

They are a long-time web developer who found Wix fantastic for themselves and their clients, with no client pushing back on price changes, but call Wix customer service terrible.

An author reports hours-long Wix support calls with mostly incompetent agents and only three helpful ones out of about fifty.

Wix builder is okay but slow, and support can never do anything for you other than push you to pay more.

Retried Wix in 2025 and the site menu still would not work, with bot support going nowhere and upgrade email spam.

A Wix user says every change they try ends up needing tech support because Wix keeps altering how things work, and wouldn't recommend it.

Says you will never speak to a human at Wix and will face exorbitant cancellation charges.

A coach finds Wix customer service slowest and worst, and the site routinely breaks, including silent booking failures.

Misleading Wix renewal emails led to a double renewal and managers refused help, saying they are a DIY platform.

Was still charged after cancelling before renewal with proof, was unhappy with support, and disputed the charge.