Showing 3 reviews mentioning poor support Show all
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After several years as a business customer with many servers, their access was blocked because of too much prepaid credit. Support via phone, chat and tickets could not resolve it and their team was stalled.
“They blocked all my access to the control panel, after having accounts with them for several years. The issue is apparently i prepaid too much money into the account, so they suspended it”
They call it one of the worst providers they used, say it lost gigabytes of their data, and describe very bad technical service and support.
“This cloud provider is one of the worse I ever used.”
Older than 24 months. These may describe an earlier version.
Their new account was blocked twice for identity verification despite sending ID and topping up $10. Support tickets went unanswered for 6-7 days and they called it a scam.
“I again received a message by email that my account was blocked and they demanded that I send my data again - I sent it off and have not received a response for more than 6-7 days”
Of the 5 reviews with a clear verdict, 0% are positive, 0% mixed and 100% negative. The praise mentioned most is helpful support. The most common complaint is hidden fees.
The praise reviewers mention most: helpful support (1 review). For example: They found the Kamatera staff they spoke with helpful and professional, and consider the monthly pricing very competitive.
The complaints reviewers mention most: hidden fees (4 reviews), poor support (3 reviews) and surprise bill (3 reviews). For example: They say their free trial account is also being hit and Kamatera is asking for a $10 deposit.
13 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.