HostGator shared plans reject python-requests user agents, support would not escalate, and suggested a VPS the rescue groups cannot afford.
48signal
137reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%85% Negative
Opinion is split, but the main complaint is poor support, with several long-time customers saying it declined over the years.
What customers love, and what they don’tWhat customers noticed
Customer reviews (137)
Add your reviewShowing 11 reviews mentioning upsells Show all
A HostGator customer of 10+ years says it degenerated into forced upselling, charges for cancelled services and horrible support.
Left HostGator because it charges your account for unneeded services and asks permission later.
Prices crept, malware returned the same day after cleaning, and HostGator's SiteLock was useless, so they left.
HostGator emailed that they are over the Hatchling limit and will move them to a higher tier at renewal, citing a prior notice they never received.
After 12 years says HostGator adds charges without notice, limits backups, removed cPanel options and sends email through spammy IPs.
After two years without issues, HostGator said hosting and domains were infected and demanded $300 a year for SiteLock.
HostGator suspended the account over malware and held the sites until they hired partner SiteLock, with hard-to-understand support.
Malware kept appearing on their sites and HostGator only tried to sell its fix service.
Threatened with email deletion unless they renewed a SiteLock plan cancelled months earlier, which pushed them to leave.
Keeps receiving HostGator malware-detected emails pushing SiteLock, with prices near $200 a year.
Common questions about HostGator
What do customers say about HostGator?
Opinion is split, but the main complaint is poor support, with several long-time customers saying it declined over the years. Others report price rises, upselling and a few outages. Some customers have had stable hosting for years and found support helpful.
Is HostGator worth it?
Of the 47 reviews with a clear verdict, 4% are positive, 11% mixed and 85% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about HostGator?
The praise reviewers mention most: helpful support (3 reviews), reliable (2 reviews) and easy to use (1 review). For example: A PHP 8 500 error was fixed when HostGator reviewed the error log and found a wp-config misconfiguration.
What are the most common complaints about HostGator?
The complaints reviewers mention most: poor support (15 reviews), renewal price hike (15 reviews) and hidden fees (11 reviews). For example: A long-time HostGator customer says it was great 10 years ago but is now the worst, with inexperienced support.
What does the signal score of 48 mean?
It's how well reviewed HostGator is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of HostGator?
Category: Shared hosting.
Where do these HostGator reviews come from?
137 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.