HostGator maintenance took their websites dark around midnight and they were still down ten hours later.
48signal
137reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%85% Negative
Opinion is split, but the main complaint is poor support, with several long-time customers saying it declined over the years.
What customers love, and what they don’tWhat customers noticed
Customer reviews (137)
Add your reviewShowing 15 reviews mentioning outages Show all
Their shared HostGator site timed out, support blamed caches, and getting the domain EPP code took days of calls.
After a malware infection, HostGator blocked all outbound HTTP/HTTPS connections, breaking SMTP, Twilio, Stripe webhooks, license checks and REST calls.
Ten years with HostGator brought consistent slow loading and downtime that support never fixed.
On the Business Reseller plan in 2013, servers went down 2-3 times a month and a 15-hour outage was ruled not covered by the guarantee.
HostGator removed their domain and DNS, taking site and email down, then said 24-48 hours; they also found the monthly fee more than doubled without notice.
All 25+ email accounts stopped working for days three times in four years; finally told cPanel was full of malware with no clean backup.
After migrating from Bluehost, their site stayed down for two months with canned replies, no refund answer and broken backups restore.
16 years on a reseller account with about 12 sites at a good price and few issues, until a site went down with a closed-by-owner message.
Their site was down over 48 hours while HostGator support falsely said the ticket was escalated; they moved elsewhere.
Shared server went down 10+ times a day, support said logs showed no downtime despite their monitoring, and a ticket sat a week.
Had the same early-charge issue in Dec 2023, asked for a refund, then found hosting cancelled and their websites down.
A reseller account has been down days with HostGator promising updates and never responding.
A critical client's site went offline at the worst time on HostGator, souring the relationship, and moving clients out was a hard road.
Their HostGator site actually went down repeatedly, so they stopped paying and moved.
Common questions about HostGator
What do customers say about HostGator?
Opinion is split, but the main complaint is poor support, with several long-time customers saying it declined over the years. Others report price rises, upselling and a few outages. Some customers have had stable hosting for years and found support helpful.
Is HostGator worth it?
Of the 47 reviews with a clear verdict, 4% are positive, 11% mixed and 85% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about HostGator?
The praise reviewers mention most: helpful support (3 reviews), reliable (2 reviews) and easy to use (1 review). For example: A PHP 8 500 error was fixed when HostGator reviewed the error log and found a wp-config misconfiguration.
What are the most common complaints about HostGator?
The complaints reviewers mention most: poor support (15 reviews), renewal price hike (15 reviews) and hidden fees (11 reviews). For example: A long-time HostGator customer says it was great 10 years ago but is now the worst, with inexperienced support.
What does the signal score of 48 mean?
It's how well reviewed HostGator is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of HostGator?
Category: Shared hosting.
Where do these HostGator reviews come from?
137 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.