HostGator Reviews

Several HostGator shared servers suddenly became very slow and support blamed their scripts.

After a malware attack on shared hosting, HostGator support wanted over $300 to fix and restore.

HostGator shared plans reject python-requests user agents, support would not escalate, and suggested a VPS the rescue groups cannot afford.

Hacked twice in a month on HostGator shared hosting; support cleaned files but the malware kept returning.

After 15 years they were told a $200 migration fee would be waived then billed anyway, and an hour-long support call with an agent lacking root access.

HostGator's own page says all servers have mssql, but support spent an hour insisting it needs a dedicated Windows plan, then refused to install it.

HostGator removed Softaculous WordPress Manager without notice and its Add Site workflow created an empty domain with no WordPress files.

After about 20 years with HostGator they are leaving because overseas support is bad, their plan now has space limits and prices have gone up.

Their shared HostGator site timed out, support blamed caches, and getting the domain EPP code took days of calls.

Sites on HostGator kept getting hacked and support was poor, so they moved to SiteGround.

A HostGator customer of 10+ years says it degenerated into forced upselling, charges for cancelled services and horrible support.

Linking two URLs crashed all their HostGator-hosted sites, the backup did not work and promised compensation never came.

After a malware infection, HostGator blocked all outbound HTTP/HTTPS connections, breaking SMTP, Twilio, Stripe webhooks, license checks and REST calls.

Customer service is terrible, emails go undelivered and HostGator wanted $350 to clean malware, which another host did automatically.

A HostGator pre-sales technician could not understand a simple image-hosting use case, so they ruled the host out.

HostGator renewed four days early, made cancelling painful and the Baby plan costs $23.80 versus $4.50 advertised.

Ten years with HostGator brought consistent slow loading and downtime that support never fixed.

Moved two domains away a month before renewal and was still charged for both; support refunded but could not close the account.

On the Business Reseller plan in 2013, servers went down 2-3 times a month and a 15-hour outage was ruled not covered by the guarantee.

For a month the customer portal login failed silently; ten support contacts and two escalations ended with the ticket closed unresolved.

Adding a domain hit new limits and broke their main site's SSL; support said escalation takes 24-48 hours.

A long-time HostGator customer says it was great 10 years ago but is now the worst, with inexperienced support.

HostGator removed their domain and DNS, taking site and email down, then said 24-48 hours; they also found the monthly fee more than doubled without notice.

A site owner used HostGator for several years and found its platform insecure and its support unable to help with critical issues.

HostGator login stopped working and a week of support gave no fix, leaving them unable to use the service they paid for.

After four support chats, HostGator could not fix Google being unable to fetch robots.txt, so they moved to Hostinger.

HostGator lost a high-value domain during transfer, with support that did not know what to do.

After 21 years on a $35 reseller plan, HostGator suspended and deleted the account when a card expired, offering a $100 a month VPS to restore.

Cancelled a 3-day-old order and got a refund email, then was charged for a 3-year renewal of the cancelled plan.

All 25+ email accounts stopped working for days three times in four years; finally told cPanel was full of malware with no clean backup.

Customer since 2006 on a reseller plan; staff were inept about a blacklist and an unannounced rate rise from $35 to $44 made them migrate away.

Over a decade with HostGator, support was once great but is now call centres and they had more issues last year than they can count.

After migrating from Bluehost, their site stayed down for two months with canned replies, no refund answer and broken backups restore.

HostGator auto-renewed an unwanted $260 plan, then said it had no payment record and refused to refund.

HostGator support said their 120GB reseller account only allows 55GB because 65GB are system files they cannot delete.

After 12 years without trouble, HostGator lost hundreds of their emails and support now takes three calls to open a ticket.

After a site breach and phpBB defacement, HostGator support could not find their account and offered only a SiteLock appointment with no date.

Price jumped from 17.95 to 27.99 with no notice and support could no longer tell them anything.

Their site was down over 48 hours while HostGator support falsely said the ticket was escalated; they moved elsewhere.

Shared server went down 10+ times a day, support said logs showed no downtime despite their monitoring, and a ticket sat a week.

HostGator suspended the account over malware and held the sites until they hired partner SiteLock, with hard-to-understand support.

On a grandfathered plan since 2007, HostGator forced a plan upgrade to get PHP 8 and a rep changed their plan without permission; price rose from $12.95 to $17.95.

A client's site restore failed on HostGator and support never called back over two weeks, so the site moved to SiteGround.

With HostGator since 2009, the price doubled without notice and chat support could not state the new price.

Left after malware appeared as HostGator began selling malware protection, and now cannot move their last domain.

HostGator's new interface is identical to the Bluehost experience they left, and tech support is slow.

A reseller account has been down days with HostGator promising updates and never responding.

Threatened with email deletion unless they renewed a SiteLock plan cancelled months earlier, which pushed them to leave.

After a Softaculous staging deletion broke the live database, HostGator wanted $50 to restore from its own automatic backups.

Within days of signing up, HostGator support was useless on email forwarding, with no workarounds, and they considered cancelling under the money-back guarantee.

HostGator turned off their catch-all email without warning after ten years, bouncing most of their mail.