Showing 3 reviews mentioning poor support Show all
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After two months on the Speed Reaper plan they saw I/O spikes and a slow cPanel. Support kept blaming their site or internet connection, and a WordPress benchmark scored 4.2 against about 7.5 elsewhere.
“I purchased the Speed Reaper plan, which they claim is the best option, but I regret my decision”
They returned to the host and found broken sitemap XML files caused by a custom file and code the host added to wp-config.php on Softaculous installs. Support would not disable it per account, so they moved away and got a refund under the 45-day guarantee.
“After this I quickly moved my websites to safety and got a refund based on their 45-day money back guarantee”
Older than 24 months. These may describe an earlier version.
They had recommended the host to clients as a cheap but limited service, then were quoted a far higher price than advertised for a domain and got contradictory answers from chat support and a manager. The payment was refunded but they lost a client.
“I reached out to their live chat support, where I encountered an unhelpful agent named Philip. He instructed me to wait 1-2 hours, claiming that the domain was active but needed some time to be fully registered”
Of the 5 reviews with a clear verdict, 20% are positive, 0% mixed and 80% negative. The most common complaint is poor support.
The complaints reviewers mention most: poor support (3 reviews), hidden fees (1 review) and outages (1 review). For example: After two months on the Speed Reaper plan they saw I/O spikes and a slow cPanel. Support kept blaming their site or internet connection, and a WordPress benchmark scored 4.2 against about 7.5 elsewhere.
6 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.