Showing 3 reviews mentioning surprise bill Show all
Sort: Most helpfulNewest
After a few months they still find the product good and deployments easy, but backups on a 30 GB Postgres database gave their client a surprise invoice over $300. They switched to MySQL.
“which gave my client a surprise invoice of more than $300”
They deployed a bare test app on the $0 sandbox plan, forgot it, and got a $6.31 invoice. Support said nothing could be done, so they will not use or recommend it.
“Customer support basically told me there is nothing they will do and it is my fault”
They ran a tiny API and test website and were surprised by a $70 bill, saying it was their last time.
“For a small free app I have a API with a single endpoint, a small website for testing and I just received a $70 bill”
Of the 9 reviews with a clear verdict, 11% are positive, 56% mixed and 33% negative. The praise mentioned most is easy to use. The most common complaint is surprise bill.
The praise reviewers mention most: easy to use (2 reviews) and fast (1 review). For example: They moved from a Fly.io setup and found Cloud servers faster at similar configuration, with smooth setup and easy environments, databases and cache. Object storage was the one hard part.
The complaints reviewers mention most: surprise bill (3 reviews), poor support (2 reviews) and slow (2 reviews). For example: They ran a tiny API and test website and were surprised by a $70 bill, saying it was their last time.
9 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.