A Cloudways customer says support is great at times but they take months to honour promises and credits, then delete servers immediately if a payment is 24 hours late.
Cloudways Reviews
Managed cloud
#2 in Best Managed Cloud Hosting and Server Panels 2026#2 · Managed cloud 110 reviews70signal
110reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
58% Positive15% Mixed27% Negative
Responsive chat and easy server management for agencies; small plans feel slow in WordPress admin.
What customers love, and what they don’tWhat customers noticed
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Also mentioned: best for developers1
Customer reviews (110)
Add your reviewShowing 19 reviews mentioning poor support Show all
After a few months Cloudways felt overpriced at scale, managed features were subpar (PHP limits) and credit card management was locked by design.
Ten days and nine Cloudways support agents could not resolve a Google InspectionTool "blocked by robots.txt" error, finally calling it out of scope.
After migrating from WP Engine, images offloaded to an S3 bucket went missing and Cloudways support had no idea how to help.
Experienced WordPress host says Cloudways support sucks.
After migrating from SiteGround, logged-in pages were 4-5x slower on Cloudways and 4 days of support handoffs never fixed it.
On Cloudways Autonomous the site died on its first day of decent traffic; support was a single powerless L1 chat agent who blamed Wordfence and could not explain the cause.
Had a billing issue at Cloudways with no refund, repeated high-usage problems blamed on the user, and found the same sites much faster elsewhere.
Over a month of repeated 100% CPU spikes on a Cloudways DigitalOcean server, support only said they had changed things on their end.
A Cloudways customer had severe email deliverability issues from a blacklisted IP that support could not fix, and found the platform extremely slow.
Has used Cloudways, Rocket.net and RunCloud and found Cloudways slow, sometimes buggy with so-so support and scammy billing.
An agency partner left Cloudways after almost 8 years: they pushed upgrades without explaining bottlenecks, reps contradicted each other, and a support queue showed 28 people.
Cloudways support called a collapsing-page problem a cache issue but did not solve it; the cause was an Ajax form addon.
Several Cloudways-hosted sites lost Vimeo oEmbeds and Cloudways support said it could do nothing.
Cloudways deleted the server and website, with all data, after a 14-day unpaid-invoice deadline, and settling the invoice afterwards did not restore it.
Cloudways support has been quite bad recently, often giving incorrect answers.
Cloudways hosting support was a waste of time for a wp_kses fatal error on a client site.
Core Web Vitals collapsed in July on a dedicated Cloudways DigitalOcean server and the host could not determine the cause, telling the owner to contact a developer.
Had issues with Cloudways as a company and fully switched elsewhere.
Common questions about Cloudways
What do customers say about Cloudways?
Customers split but lean positive. Many praise responsive chat support, reliability and easy server management for agencies and WordPress developers. Complaints include slow performance on small plans, especially in the WordPress admin, support that falls short on harder issues, and a markup over the underlying server price. A few had servers deleted over overdue invoices.
Is Cloudways worth it?
Of the 48 reviews with a clear verdict, 58% are positive, 15% mixed and 27% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Cloudways?
The praise reviewers mention most: helpful support (14 reviews), reliable (12 reviews) and great value (6 reviews). For example: A user says Cloudways is good for hand-holding, with excellent chat support that is patient and knows its stuff.
What are the most common complaints about Cloudways?
The complaints reviewers mention most: poor support (7 reviews), slow (6 reviews) and expensive (2 reviews). For example: Cloudways support called a collapsing-page problem a cache issue but did not solve it; the cause was an Ajax form addon.
What does the signal score of 70 mean?
It's how well reviewed Cloudways is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Cloudways?
Category: Managed cloud.
How does Cloudways rank?
#2 in Best Managed Cloud Hosting and Server Panels 2026, #2 in Hosting With the Best Support 2026, ranked by real customer reviews.
Where do these Cloudways reviews come from?
110 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.