A Cloudways customer on a DigitalOcean server reports a lot of downtime, about every two weeks.
Cloudways Reviews
Managed cloud
#2 in Best Managed Cloud Hosting and Server Panels 2026#2 · Managed cloud 110 reviews70signal
110reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
58% Positive15% Mixed27% Negative
Responsive chat and easy server management for agencies; small plans feel slow in WordPress admin.
What customers love, and what they don’tWhat customers noticed
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Also mentioned: best for developers1
Customer reviews (110)
Add your reviewShowing 4 reviews mentioning outages Show all
On Cloudways Autonomous the site died on its first day of decent traffic; support was a single powerless L1 chat agent who blamed Wordfence and could not explain the cause.
Cloudways servers run slow, forced maintenance can take hours with the site offline, and the WAF cannot whitelist blocked customers.
Agency staging sites on Cloudways have underwhelming performance even on expensive plans and sometimes go down; would not choose it for production.
Common questions about Cloudways
What do customers say about Cloudways?
Customers split but lean positive. Many praise responsive chat support, reliability and easy server management for agencies and WordPress developers. Complaints include slow performance on small plans, especially in the WordPress admin, support that falls short on harder issues, and a markup over the underlying server price. A few had servers deleted over overdue invoices.
Is Cloudways worth it?
Of the 48 reviews with a clear verdict, 58% are positive, 15% mixed and 27% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Cloudways?
The praise reviewers mention most: helpful support (14 reviews), reliable (12 reviews) and great value (6 reviews). For example: A user says Cloudways is good for hand-holding, with excellent chat support that is patient and knows its stuff.
What are the most common complaints about Cloudways?
The complaints reviewers mention most: poor support (7 reviews), slow (6 reviews) and expensive (2 reviews). For example: Cloudways support called a collapsing-page problem a cache issue but did not solve it; the cause was an Ajax form addon.
What does the signal score of 70 mean?
It's how well reviewed Cloudways is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Cloudways?
Category: Managed cloud.
How does Cloudways rank?
#2 in Best Managed Cloud Hosting and Server Panels 2026, #2 in Hosting With the Best Support 2026, ranked by real customer reviews.
Where do these Cloudways reviews come from?
110 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.