A Zoho Mail user notes it costs about $2 a month per mailbox and they still have it on the old free plan.
69signal
71reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
55% Positive18% Mixed27% Negative
Cheap custom-domain email with a useful free plan; a few found setup and account management fiddly.
What customers love, and what they don’tWhat customers noticed
Customer reviews (71)
Add your reviewShowing 20 reviews mentioning good free plan Show all
Over ten years on the free version for several addresses with no problems or pressure to upgrade.
Uses Zoho Mail for a personal domain; the free five-address plan was hard to find on the site though it still exists.
A user ran their family's custom-domain email on Zoho's free plan, with 25 mailboxes of 5GB each, before moving to iCloud Mail.
After eight years, IMAP and POP still work on their grandfathered free account even though new free users lose them.
Has used Zoho's free tier for personal email since launch and the paid tier for work, with no major issues.
Has used free Zoho Mail accounts for years since leaving Gmail and finds it clean, simple and nicely designed.
Has run Zoho Mail's free tier with a custom domain for a couple of years and likes the catch-all option.
Finds Zoho overrated for free users who are tied to its web UI and apps.
Moved from Google Workspace to Zoho Mail and says the experience has been smooth, with a useful free plan.
Zoho Mail free tier lacks POP/IMAP but the 1 dollar paid plan is a great deal for many domains and aliases.
Zoho Mail moved a paying small user to the free plan on its own, which they called great customer experience.
Two years on Zoho's free personal plan with up to five custom-domain mailboxes.
Has used Zoho since 2010 for an email domain on a grandfathered free plan and rates it above other big providers.
Years on the Zoho free plan with no lost emails and every sent email delivered.
Using Zoho Mail free tier for 10 years without paying.
Migrated email from Google to Zoho Mail on the free plan, which also has a tool to pull mail from the old provider.
Used Zoho Mail free with few complaints and found it overall good.
Using Zoho Mail free tier for the past year and it has been flawless.
Using Zoho email for years on several domains; free and works great.
Common questions about Zoho Mail
What do customers say about Zoho Mail?
Customers mostly praise Zoho Mail as cheap, trouble-free custom-domain email, with a useful free plan and smooth moves from Google or GoDaddy. A few found setup and account management complicated, and some mentioned weak spam filtering or occasional IMAP hiccups.
Is Zoho Mail worth it?
Of the 45 reviews with a clear verdict, 56% are positive, 18% mixed and 27% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Zoho Mail?
The praise reviewers mention most: great value (12 reviews), good free plan (9 reviews) and reliable (7 reviews). For example: Zoho Mail moved a paying small user to the free plan on its own, which they called great customer experience.
What are the most common complaints about Zoho Mail?
The complaints reviewers mention most: poor support (3 reviews), hidden fees (1 review) and surprise bill (1 review). For example: Zoho looks great but is extremely complicated to configure and its customer service is so bad they are thinking of leaving.
What does the signal score of 69 mean?
It's how well reviewed Zoho Mail is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Zoho Mail?
Category: Email hosting. Free plan: Yes.
How does Zoho Mail rank?
#5 in Best Email Hosting 2026, ranked by real customer reviews.
Where do these Zoho Mail reviews come from?
71 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.