Ten years with Namecheap with stellar support until recent months, when renewing a basic hosting plan went badly and they migrated sites to company-managed cloud servers.
70signal
311reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
40% Positive7%53% Negative
Long-time customers often call it reliable for domains, with cheap first-year prices and many TLDs.
What customers love, and what they don’tWhat customers noticed
Customer reviews (311)
Add your reviewShowing 48 reviews mentioning helpful support Show all
Hit Namecheap’s block on renewing a com.au domain within 12 days of expiry, but a live agent processed the renewal manually at the standard price.
Has used Namecheap since 2019 and appreciates the support for SSL certificates and getting them installed.
Namecheap chat support quickly verified identity and disabled 2FA so an expired domain could be renewed.
Namecheap support fixed issues and got the full service working, among the best from a larger company.
Moved domains and hosting from GoDaddy to Namecheap over ten years ago with no problems; the few support calls were resolved in one call.
Namecheap's 24/7 live support and cheap prices, after a very bad recent experience with GoDaddy.
Twenty years on Namecheap, needed support a couple of times with no complaints.
Started moving off Namecheap two years ago as prices reached GoDaddy levels, though support was great before the CVC deal.
No issues for 5+ years with 10-20 domains, and Namecheap even refunded an unintentional renewal charge; also calls their hosting solid.
With Namecheap for years; support once spent days troubleshooting something well outside their scope.
Set up Namecheap email hosting as a beginner and it was easy with their support.
Ten years on Namecheap with 12 domains at the same price and fantastic support.
Long-time Namecheap user who finds support helpful and responsive and the service reliable.
Ten years on Namecheap: competitive pricing, many TLDs, near-instant DNS and quick live chat.
Namecheap since 2010 with no problems, quick customer service and free WHOIS privacy.
Namecheap is amazing for domains and hosting with fantastic support, paired with iCloud email.
Namecheap customer for 15+ years with dozens of domains and sites; says support is responsive and it doesn't nickel-and-dime.
As registrar Namecheap has been decent; a long chat session with knowledgeable staff helped verify SSL options.
Uses Namecheap among other registrars because they have historically always had good support when needed.
Keeps all domains at Namecheap, which even gave them a domain after a typo registration, and says its customer service is the best around.
Recommends Namecheap to everyone; they helped recover an accidentally expired domain and rolled back a hacked shared-hosting site within an hour.
Namecheap as registrar is a dream with excellent support and docs, though they would never use its hosting.
Has used Namecheap for years with great support and no issues.
Namecheap support has been responsive over several years.
Years on Namecheap with good UI, customer service and prices.
Namecheap chat support quickly and professionally answered whether it contracts with GoDaddy or Afternic to list customers' domains for sale.
Each time they had an issue Namecheap's chat was very helpful, even configuring things for them.
Says Namecheap customer care is really good with almost no wait for live chat.
Likes Namecheap with top-notch customer service on the few occasions needed.
Common questions about Namecheap
What do customers say about Namecheap?
Long-time customers often call it reliable for domains, with cheap first-year prices and many TLDs. The main complaints are renewal prices that have climbed and support that is hit or miss, with some accounts or domains locked over fraud checks. Some say it is fine for domains but would not host there.
Is Namecheap worth it?
Of the 202 reviews with a clear verdict, 40% are positive, 7% mixed and 53% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about Namecheap?
The praise reviewers mention most: reliable (53 reviews), helpful support (30 reviews) and great value (11 reviews). For example: Runs 5 Namecheap domains with 10+ subdomains each on Let’s Encrypt via Nginx Proxy Manager with no SSL issues.
What are the most common complaints about Namecheap?
The complaints reviewers mention most: poor support (57 reviews), renewal price hike (51 reviews) and surprise bill (14 reviews). For example: Wasted a whole afternoon trying to renew a domain on Namecheap with card errors before it finally went through.
What does the signal score of 70 mean?
It's how well reviewed Namecheap is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Namecheap?
Category: Domain registrar.
Where do these Namecheap reviews come from?
311 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.