Their free instance stopped working after the trial period, could not be rebooted, and a new one could not be created in London because of capacity; no live chat support.
75signal
201reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
52% Positive12%36% Negative
Generous free tier for small servers, but free instances can be hard to get or vanish unannounced.
What customers love, and what they don’tWhat customers noticed
Customer reviews (201)
Add your reviewShowing 25 reviews mentioning poor support Show all
Their account, even on PAYG, was closed with no warning and support was too convoluted to recover the servers.
Free-tier availability was very low, then the account was closed without explanation and took a week of fighting support to reactivate.
Their instance was migrated after a rack fault in a process that took about seven months with zero communication, then the account was deactivated with no way to reach anyone.
Moved some dev cloud workloads to OCI because it is about half the price of AWS, but says the support is among the worst they have experienced.
Free ARM VPS that ran for a couple of years was suddenly shut down and only an upgrade would restore access.
Could not get an ARM instance, the x86 free VM kept getting stuck, and support conflicted with its own docs, so they gave up.
Asked Oracle support about an unexpected daily block-storage charge and the ticket was closed without an answer.
Found OCI to be trash with even worse support.
Has been unable to start a free ARM machine despite a retry script running for 4 months.
Their account was terminated and free-tier users cannot even appeal to support.
Cannot migrate VMs flagged for firmware maintenance on OCI; the only option is to wait for forced shutdown.
Could never get a free instance and the account was locked without notice.
A planned six-month AWS-to-Oracle migration dragged on nearly two years amid unreliable load balancers, undocumented limits, bad support and an immature Terraform provider.
Their test LEMP setup was wiped after a couple of weeks without notice and the account became unusable, so they now prefer paying for servers.
Uses it for personal projects on the free offering, but a console bug that randomly failed to list resources was blamed on cookies by support before disappearing.
Account was terminated 12 days into the trial with no reason; all always-free VMs vanished and support only sent an automated reply.
Could not create a new tenancy or a closer home region, and support only said to try again later; upgrading to PAYG finally let them create resources.
Asked Oracle to delete their account; a year later they still could not create instances and their details were still on file.
Account signup required SMS verification, locking them out of login and cancellation with no human to contact.
Over several attempts signup accepted and preauthorised their card then rejected it, and support emails went unanswered.
After termination, days of contacting Oracle ended with an agent offering reactivation only if they paid.
Of two accounts, the paid one was cancelled with no notice and no way to restore, while the free one is still running.
Has tried to sign up on and off for over a year without success; the login page itself errors.
Their Oracle free tier environment vanished with no warning and no log of what happened, leaving them wary of the free tier.
Common questions about Oracle Cloud
What do customers say about Oracle Cloud?
Most customers run small servers on its generous free tier and report stable, trouble-free use, some for years. The main risk is that free instances can be hard to obtain, flagged idle or removed without warning. It suits hobby projects, not anything critical.
Is Oracle Cloud worth it?
Of the 120 reviews with a clear verdict, 53% are positive, 12% mixed and 36% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about Oracle Cloud?
The praise reviewers mention most: reliable (51 reviews), good free plan (36 reviews) and great value (7 reviews). For example: Two x86 free-tier instances more than five years old run 24/7, plus an Ampere one added about six months ago.
What are the most common complaints about Oracle Cloud?
The complaints reviewers mention most: poor support (13 reviews), slow (5 reviews) and surprise bill (3 reviews). For example: Their account, even on PAYG, was closed with no warning and support was too convoluted to recover the servers.
What does the signal score of 75 mean?
It's how well reviewed Oracle Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Oracle Cloud?
Category: Cloud platform. Free plan: Yes.
Where do these Oracle Cloud reviews come from?
201 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
