Their Azure account was hacked and used to create unnecessary virtual machines and storage accounts. After Azure investigated, the invoice was reverted.
62signal
331reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive13%66% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (331)
Add your reviewShowing 9 reviews mentioning helpful support Show all
Over 5 years across two companies they have had good experiences with Azure frontline support, which escalates to the product team and gets issues resolved in a timely manner.
They have used Azure at three employers and open tickets weekly, rarely having complaints about support and routinely getting an engineer response within 24 hours.
They have used Azure since 2010 and say moving from direct billing to a CSP last July greatly improved support and operations, with subscriptions transferred without redeploying.
They agree proving an issue to Azure support is painful, but by being persistent they have had several issues fixed on the backend.
They had a billing case in which the Azure billing team forgave a 15 dollar debt.
On a project for a large customer in Germany, direct Microsoft support was top notch, better than AWS. At a smaller company they see support quality as only about 50/50.
They were hit with a $1,300 bandwidth charge on a load balancer with unexplained egress. Microsoft reversed it after one call but could not say what caused it.
Hosting a bot was not hard thanks to the many tutorials, and support was good.
Common questions about Microsoft Azure
Is Microsoft Azure worth it?
Of the 180 reviews with a clear verdict, 21% are positive, 13% mixed and 66% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Microsoft Azure?
The praise reviewers mention most: easy to use (11 reviews), helpful support (6 reviews) and reliable (6 reviews). For example: They use both Azure and AWS, find them similar on price, and say Azure is much easier to set up and navigate.
What are the most common complaints about Microsoft Azure?
The complaints reviewers mention most: poor support (42 reviews), surprise bill (22 reviews) and outages (21 reviews). For example: They use both AWS and Azure at work and find getting things done in Azure painful, with support worse than AWS.
What does the signal score of 62 mean?
It's how well reviewed Microsoft Azure is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Microsoft Azure?
Category: Cloud platform. Free plan: Yes.
Where do these Microsoft Azure reviews come from?
331 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
