They had a 5K spike within a few hours and billing support, after bot chat and escalation to a human agent, waived it.
63signal
262reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive18% Mixed61% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (262)
Add your reviewShowing 10 reviews mentioning surprise bill Show all
Their Google Cloud account was charged $3,067 after a Gemini API key was stolen. Support was slow to respond at first, then refunded 50% after 28 days and 90% after 35 days.
They lost about 2k through Google API keys with no limits, but after a month Google made them whole again.
They accidentally paid for usage meant to be covered by student credits, and customer support helped them recover all of the money.
They got hit with a huge Maps API bill, and after about a month of polite escalation requests got 90% credited back.
They have an ongoing 55k dollar bill dispute and managed to get an escalation manager looking into their case.
They ran up about 3k dollars of Maps API usage on a free GCP account; Google voided the charge after they cited a school project but shadow banned the account.
A student on the free credit had a leaked Gemini API key abused, producing a bill of over $55,000; billing support first refused, then the whole balance was waived after a second review.
Their company left a Vision API/AutoML deployment running and it vanished from the UI after Google changed AutoML, so they had to find it via direct API calls. Google refunded the charges accrued while the ticket was open.
GCP once charged them a significant sum they believed was wrong per the pricing docs, and was adamant it was correct before eventually refunding. They still use GCP but no longer fully trust it.
Common questions about Google Cloud
Is Google Cloud worth it?
Of the 182 reviews with a clear verdict, 21% are positive, 18% mixed and 61% negative. The praise mentioned most is easy to use. The most common complaint is surprise bill.
What do people like about Google Cloud?
The praise reviewers mention most: easy to use (15 reviews), great value (5 reviews) and helpful support (5 reviews). For example: They find Google App Engine easier to set up and more secure than AWS offerings, and nearly free for small jobs.
What are the most common complaints about Google Cloud?
The complaints reviewers mention most: surprise bill (71 reviews), poor support (49 reviews) and outages (8 reviews). For example: On a small project they ran up $300 in two weeks just by leaving a VM on. They wanted spending caps by default.
What does the signal score of 63 mean?
It's how well reviewed Google Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Google Cloud?
Category: Cloud platform. Free plan: Yes.
Where do these Google Cloud reviews come from?
262 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
