Their Google Cloud account was charged $3,067 after a Gemini API key was stolen. Support was slow to respond at first, then refunded 50% after 28 days and 90% after 35 days.
63signal
262reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive18% Mixed61% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (262)
Add your reviewShowing 9 reviews mentioning poor support Show all
They prefer GCP after years on both clouds but note slow billing. Their one caveat is that Google support, from the cheapest tier to Premium, is worse than AWS.
They say GCP support is poor even at enterprise level, with cases taking months and half-baked features, but its ML services are second to none.
Their whole Google Cloud account was suspended for alleged crypto-mining after a framework vulnerability, taking their SaaS down for about three days with no help from support. It was reinstated after a Google staffer escalated, though a Serverless VPC connector needed recreating.
They love the platform but say first-line support cannot interpret bug evidence, so you need an account rep to escalate.
They like GCP design but call its support the worst they have seen and report finding dozens of bugs in its services.
They liked the UI and ease of use but had massive GKE downtimes where support hardly helped, and found permissions nearly impossible to understand.
They find GCP easy for small scale but report restarts outside maintenance windows, unexplained Pub/Sub delays and support tickets that go in circles.
They prefer GCP for containerized workloads (Cloud Run, GKE, Autopilot) but say they have had trouble getting timely, effective support during incidents.
Common questions about Google Cloud
Is Google Cloud worth it?
Of the 182 reviews with a clear verdict, 21% are positive, 18% mixed and 61% negative. The praise mentioned most is easy to use. The most common complaint is surprise bill.
What do people like about Google Cloud?
The praise reviewers mention most: easy to use (15 reviews), great value (5 reviews) and helpful support (5 reviews). For example: They find Google App Engine easier to set up and more secure than AWS offerings, and nearly free for small jobs.
What are the most common complaints about Google Cloud?
The complaints reviewers mention most: surprise bill (71 reviews), poor support (49 reviews) and outages (8 reviews). For example: On a small project they ran up $300 in two weeks just by leaving a VM on. They wanted spending caps by default.
What does the signal score of 63 mean?
It's how well reviewed Google Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Google Cloud?
Category: Cloud platform. Free plan: Yes.
Where do these Google Cloud reviews come from?
262 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
