They had a 5K spike within a few hours and billing support, after bot chat and escalation to a human agent, waived it.
63signal
262reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive18% Mixed61% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (262)
Add your reviewShowing 2 reviews mentioning helpful support Show all
They accidentally paid for usage meant to be covered by student credits, and customer support helped them recover all of the money.
Common questions about Google Cloud
Is Google Cloud worth it?
Of the 182 reviews with a clear verdict, 21% are positive, 18% mixed and 61% negative. The praise mentioned most is easy to use. The most common complaint is surprise bill.
What do people like about Google Cloud?
The praise reviewers mention most: easy to use (15 reviews), great value (5 reviews) and helpful support (5 reviews). For example: They find Google App Engine easier to set up and more secure than AWS offerings, and nearly free for small jobs.
What are the most common complaints about Google Cloud?
The complaints reviewers mention most: surprise bill (71 reviews), poor support (49 reviews) and outages (8 reviews). For example: On a small project they ran up $300 in two weeks just by leaving a VM on. They wanted spending caps by default.
What does the signal score of 63 mean?
It's how well reviewed Google Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Google Cloud?
Category: Cloud platform. Free plan: Yes.
Where do these Google Cloud reviews come from?
262 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
