New shop on Squarespace Payments had about $16,000 held for 20 days plus a reserve and almost no support replies, so they moved to Hostinger and Stripe.
66signal
196reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
35% Positive60% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (196)
Add your reviewShowing 10 reviews mentioning surprise bill Show all
Squarespace renewed their domain two weeks before the listed date and refused a refund, so they moved domains to Porkbun.
Two Squarespace logins after the Google Domains buyout, an auto-upgraded Workspace costing $500 and nobody willing to help.
Squarespace Payments held $2,500 of a $12,000 payment, then later reserved a full $12,000 and closed their account without explanation.
Squarespace cancelled a $15k transfer, locked their funds and added a 15% 90-day reserve, so they migrated to Shopify.
Had to upgrade Squarespace twice to the $35 tier for store and tax features, and the first payout was under half of sales.
Squarespace and Google Workspace each pointed to the other when they tried to cancel a domain renewal, with no human support and a renewal charge.
Held 260 domains at Google Domains; Squarespace locked them and auto-billed about a couple of thousand dollars of renewals they did not want.
Squarespace kept their Google Workspace domain locked yet charged them about $300 since May, with a month of email fights to fix it.
Squarespace charged an old card despite a card update, expired their domain and refused to simply charge the new card.
Common questions about Squarespace
What do customers say about Squarespace?
Customers are split. Many find it easy to use and stable for simple sites and small shops, but the most common complaint is support, often bots and slow replies, especially over domain renewals and failed payments after the Google Domains move. Rising prices and a few payment holds also come up.
Is Squarespace worth it?
Of the 161 reviews with a clear verdict, 35% are positive, 5% mixed and 60% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Squarespace?
The praise reviewers mention most: easy to use (49 reviews), reliable (18 reviews) and great value (8 reviews). For example: Reasonably happy with Squarespace: payments take a few days to process at low volume and the UI is easy to use.
What are the most common complaints about Squarespace?
The complaints reviewers mention most: poor support (48 reviews), renewal price hike (26 reviews) and surprise bill (8 reviews). For example: A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.
What does the signal score of 66 mean?
It's how well reviewed Squarespace is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Squarespace?
Category: Website builder. Free plan: No.
Where do these Squarespace reviews come from?
196 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.