Three years running a site and store on Squarespace with one issue that was fixed and no problems since.
66signal
196reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
35% Positive60% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (196)
Add your reviewShowing 23 reviews mentioning reliable Show all
Very happy with Squarespace after trying many other systems; came back because it works and looks great.
Refuses to upgrade from Squarespace 7.0 because their site works perfectly there and 7.1 caused layout mayhem for others.
On Squarespace since 2011; mobile and tablet layouts broke with Fluid Engine and sidebar layouts were removed.
Ten years building sites on Squarespace: good for basic clients and SEO done old school, but forms and email often fail to deliver leads.
Has built on Squarespace for eight years and rarely finds real bugs, aside from Safari quirks.
Runs an online shop on Squarespace processing about $4,000 a month with no issue in 18 months.
Years on Squarespace with a single problem that support fixed by email.
Keeps only the website at Squarespace and everything else elsewhere (Porkbun, Google, TidyCal, Stripe) to avoid its lock-in.
Runs two ecommerce stores on Squarespace doing under $400k a year that work perfectly for their needs.
After 12 years of building sites, says Squarespace has never had a site go down and ranks well with built-in SEO.
Runs a ceramics webshop on Squarespace for limited releases and never had a problem with listings, funds or release days, under $100 a month.
Calls Squarespace a trivial expense with 100% uptime that has never broken, with seamless Acuity and Stripe integration.
A mostly happy Squarespace user for many years building client sites who is happy to recommend it.
Calls Squarespace rock solid for non-coders: it works, does not break or go offline, and has strong SEO.
Has used Squarespace for over 8 years without a single issue.
Eight years on Squarespace with no problems, using Stripe rather than Squarespace Payments.
Linked Squarespace to Stripe for payments with no problems.
Fifteen years on Squarespace, built a business there and has always found support top notch.
Moved from Bluehost/WordPress after outages and a hack and is very happy with Squarespace.
Nine years on Squarespace and loves it; clients love it and the platform keeps improving.
Web designer whose own site has been on Squarespace six years with no downtime and good page speed and ranking.
Replaced a broken WordPress site with Squarespace in a day, finding it very stable and simple.
Common questions about Squarespace
What do customers say about Squarespace?
Customers are split. Many find it easy to use and stable for simple sites and small shops, but the most common complaint is support, often bots and slow replies, especially over domain renewals and failed payments after the Google Domains move. Rising prices and a few payment holds also come up.
Is Squarespace worth it?
Of the 161 reviews with a clear verdict, 35% are positive, 5% mixed and 60% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Squarespace?
The praise reviewers mention most: easy to use (49 reviews), reliable (18 reviews) and great value (8 reviews). For example: Reasonably happy with Squarespace: payments take a few days to process at low volume and the UI is easy to use.
What are the most common complaints about Squarespace?
The complaints reviewers mention most: poor support (48 reviews), renewal price hike (26 reviews) and surprise bill (8 reviews). For example: A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.
What does the signal score of 66 mean?
It's how well reviewed Squarespace is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Squarespace?
Category: Website builder. Free plan: No.
Where do these Squarespace reviews come from?
196 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.