Squarespace up-charges and price rises plus hard-to-reach support made cancelling a obstacle course; they moved to Bluehost and WordPress.
66signal
196reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
35% Positive60% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (196)
Add your reviewShowing 61 reviews mentioning poor support Show all
Finds Squarespace poor value for support since there is no phone rep, and will look elsewhere after their year.
New shop on Squarespace Payments had about $16,000 held for 20 days plus a reserve and almost no support replies, so they moved to Hostinger and Stripe.
Squarespace Domains lacked wildcard nested subdomains for a while and support is an AI chat you must beg to get past.
Squarespace stopped their domain after a business structure change, halting emails and billing during peak season with one useless reply a day.
Squarespace Payments put a $12k balance under review for 12 days with no replies to 8-10 emails and no phone number.
Squarespace chat shows connecting but nothing happens and over 30 reps have still not changed their email.
A client’s couple thousand dollars of donations is stuck pending approval in Squarespace and support takes a day per reply.
Ten-year customer; a glitch stopped Acuity follow-up emails and Squarespace said it could do nothing, so they will switch.
Squarespace cancelled their payment processing with no warning or explanation, so they are moving to Shopify.
Portfolio site owner saw the renewal go from $120 in 2022 to $192 in 2025 and now $228, and found Squarespace's chatbot support unhelpful.
Paid two years but Fluid Engine broke their layout and Squarespace refused a refund for an unpublished site.
A lapsed Squarespace domain left a Google Workspace plan impossible to manage or cancel, with chatbots on both sides.
Squarespace transfer-out auth codes never arrived for months until they started an ICANN complaint and posted publicly.
Dealing with over 100 domains at Squarespace with zero support and no bulk tools to leave.
Squarespace support waits are unacceptable for a business; the bot and snarky emails made them prefer phone-supported vendors.
Dislikes the Squarespace domain system, slow transfer confirmation and support that does not know domain transfers.
Their Squarespace site went down and two long chats did not fix it; the support fix switched them to nameservers and disconnected Google Workspace.
Squarespace media uploads glitched and crashed their page after most of a new site was built, and the support bot never answered.
Squarespace DNS MX entries got stuck on email forwarding with no option to remove them and support emails take forever while mail goes nowhere.
Says Squarespace support would take about 14 business days to reply to a site issue; met them when they took over Google Domains.
A 2016-2021 user whose Squarespace account was deleted without warning and could not be recovered, losing hours of portfolio work.
After a year-plus on Squarespace memberships, many limits (one payment processor, no price changes for members) hurt scaling, so is considering WordPress.
A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.
Their domain was shut down after Squarespace verification emails went to spam, and the Google-to-Squarespace move left it unclear who contacts whom.
Squarespace wanted $50 for a domain that costs $12 at Namecheap, and support has not replied to two emails.
Had $600 stuck at Squarespace for over six months despite constant arguing.
Two Squarespace logins after the Google Domains buyout, an auto-upgraded Workspace costing $500 and nobody willing to help.
Squarespace Payments held $2,500 of a $12,000 payment, then later reserved a full $12,000 and closed their account without explanation.
Squarespace cancelled a $15k transfer, locked their funds and added a 15% 90-day reserve, so they migrated to Shopify.
Common questions about Squarespace
What do customers say about Squarespace?
Customers are split. Many find it easy to use and stable for simple sites and small shops, but the most common complaint is support, often bots and slow replies, especially over domain renewals and failed payments after the Google Domains move. Rising prices and a few payment holds also come up.
Is Squarespace worth it?
Of the 161 reviews with a clear verdict, 35% are positive, 5% mixed and 60% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Squarespace?
The praise reviewers mention most: easy to use (49 reviews), reliable (18 reviews) and great value (8 reviews). For example: Reasonably happy with Squarespace: payments take a few days to process at low volume and the UI is easy to use.
What are the most common complaints about Squarespace?
The complaints reviewers mention most: poor support (48 reviews), renewal price hike (26 reviews) and surprise bill (8 reviews). For example: A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.
What does the signal score of 66 mean?
It's how well reviewed Squarespace is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Squarespace?
Category: Website builder. Free plan: No.
Where do these Squarespace reviews come from?
196 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.