Squarespace stopped their domain after a business structure change, halting emails and billing during peak season with one useless reply a day.
66signal
196reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
35% Positive60% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (196)
Add your reviewShowing 11 reviews mentioning outages Show all
A five-minute Squarespace edit turned into two hours of readjusting pages, and the page would not even save.
Their Squarespace site went down and two long chats did not fix it; the support fix switched them to nameservers and disconnected Google Workspace.
Their Squarespace site shows a security message and chat will not work, so they are leaving as soon as possible.
Squarespace took down a physician’s site for an expiring domain despite current billing and never answered emails; a friend fixed it after several days.
Their site went down, Squarespace could not migrate the domain, so they had to buy a new, pricier domain and redirect the old one.
Updating a client site on Squarespace 7.1 turned into hours of buggy editor issues such as thousands of empty mobile rows and lost edits.
After the Google Domains migration Squarespace kept changing their nameserver settings and then lost the domain, costing them about 2k in a day.
Their new Squarespace site went "not secure" a couple of weeks after launch, sales stopped, and support only replied through a bot.
Several domains went down and Squarespace would not let them renew; after 16 hours the answer was just to wait.
Their domain went down over a payment failure and they could not reach Squarespace support for three weeks.
Common questions about Squarespace
What do customers say about Squarespace?
Customers are split. Many find it easy to use and stable for simple sites and small shops, but the most common complaint is support, often bots and slow replies, especially over domain renewals and failed payments after the Google Domains move. Rising prices and a few payment holds also come up.
Is Squarespace worth it?
Of the 161 reviews with a clear verdict, 35% are positive, 5% mixed and 60% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Squarespace?
The praise reviewers mention most: easy to use (49 reviews), reliable (18 reviews) and great value (8 reviews). For example: Reasonably happy with Squarespace: payments take a few days to process at low volume and the UI is easy to use.
What are the most common complaints about Squarespace?
The complaints reviewers mention most: poor support (48 reviews), renewal price hike (26 reviews) and surprise bill (8 reviews). For example: A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.
What does the signal score of 66 mean?
It's how well reviewed Squarespace is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Squarespace?
Category: Website builder. Free plan: No.
Where do these Squarespace reviews come from?
196 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.