Has had no issues with Squarespace and gets email replies within 48 hours.
66signal
196reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
35% Positive60% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (196)
Add your reviewShowing 7 reviews mentioning helpful support Show all
Three years running a site and store on Squarespace with one issue that was fixed and no problems since.
Built their fourth Squarespace site; the two times they needed support it was helpful and the Circle discount helps.
Years on Squarespace with a single problem that support fixed by email.
Squarespace chat answered in five minutes and fixed an email template issue in another five; domain emails answered in a day.
Can generally reach someone helpful on Squarespace chat quickly, unlike other tech companies.
Fifteen years on Squarespace, built a business there and has always found support top notch.
Common questions about Squarespace
What do customers say about Squarespace?
Customers are split. Many find it easy to use and stable for simple sites and small shops, but the most common complaint is support, often bots and slow replies, especially over domain renewals and failed payments after the Google Domains move. Rising prices and a few payment holds also come up.
Is Squarespace worth it?
Of the 161 reviews with a clear verdict, 35% are positive, 5% mixed and 60% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Squarespace?
The praise reviewers mention most: easy to use (49 reviews), reliable (18 reviews) and great value (8 reviews). For example: Reasonably happy with Squarespace: payments take a few days to process at low volume and the UI is easy to use.
What are the most common complaints about Squarespace?
The complaints reviewers mention most: poor support (48 reviews), renewal price hike (26 reviews) and surprise bill (8 reviews). For example: A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.
What does the signal score of 66 mean?
It's how well reviewed Squarespace is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Squarespace?
Category: Website builder. Free plan: No.
Where do these Squarespace reviews come from?
196 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.