Squarespace Reviews

Squarespace up-charges and price rises plus hard-to-reach support made cancelling a obstacle course; they moved to Bluehost and WordPress.

Finds Squarespace poor value for support since there is no phone rep, and will look elsewhere after their year.

New shop on Squarespace Payments had about $16,000 held for 20 days plus a reserve and almost no support replies, so they moved to Hostinger and Stripe.

Squarespace Domains lacked wildcard nested subdomains for a while and support is an AI chat you must beg to get past.

Squarespace stopped their domain after a business structure change, halting emails and billing during peak season with one useless reply a day.

Squarespace Payments put a $12k balance under review for 12 days with no replies to 8-10 emails and no phone number.

Squarespace chat shows connecting but nothing happens and over 30 reps have still not changed their email.

A client’s couple thousand dollars of donations is stuck pending approval in Squarespace and support takes a day per reply.

Ten-year customer; a glitch stopped Acuity follow-up emails and Squarespace said it could do nothing, so they will switch.

Squarespace cancelled their payment processing with no warning or explanation, so they are moving to Shopify.

Portfolio site owner saw the renewal go from $120 in 2022 to $192 in 2025 and now $228, and found Squarespace's chatbot support unhelpful.

Paid two years but Fluid Engine broke their layout and Squarespace refused a refund for an unpublished site.

A lapsed Squarespace domain left a Google Workspace plan impossible to manage or cancel, with chatbots on both sides.

Squarespace transfer-out auth codes never arrived for months until they started an ICANN complaint and posted publicly.

After three years, getting a human at Squarespace took four chatbot attempts, but the eventual reply was quick and gave a refund.

Dealing with over 100 domains at Squarespace with zero support and no bulk tools to leave.

Squarespace support waits are unacceptable for a business; the bot and snarky emails made them prefer phone-supported vendors.

Dislikes the Squarespace domain system, slow transfer confirmation and support that does not know domain transfers.

Their Squarespace site went down and two long chats did not fix it; the support fix switched them to nameservers and disconnected Google Workspace.

Squarespace media uploads glitched and crashed their page after most of a new site was built, and the support bot never answered.

Squarespace DNS MX entries got stuck on email forwarding with no option to remove them and support emails take forever while mail goes nowhere.

Says Squarespace support would take about 14 business days to reply to a site issue; met them when they took over Google Domains.

A 2016-2021 user whose Squarespace account was deleted without warning and could not be recovered, losing hours of portfolio work.

After a year-plus on Squarespace memberships, many limits (one payment processor, no price changes for members) hurt scaling, so is considering WordPress.

A Squarespace domain with a dead owner email took about six weeks to resolve because of the verification step.

Their domain was shut down after Squarespace verification emails went to spam, and the Google-to-Squarespace move left it unclear who contacts whom.

Squarespace wanted $50 for a domain that costs $12 at Namecheap, and support has not replied to two emails.

Had $600 stuck at Squarespace for over six months despite constant arguing.

Two Squarespace logins after the Google Domains buyout, an auto-upgraded Workspace costing $500 and nobody willing to help.

Squarespace Payments held $2,500 of a $12,000 payment, then later reserved a full $12,000 and closed their account without explanation.

Squarespace cancelled a $15k transfer, locked their funds and added a 15% 90-day reserve, so they migrated to Shopify.

Their Squarespace site shows a security message and chat will not work, so they are leaving as soon as possible.

A Circle member said support would not waive the price rise and the correction only cut $348 to $331, so they will migrate all client sites.

Paid for a year of Squarespace and bailed after three weeks, citing abysmal customer service.

Switched away from Squarespace after repeated unaddressed bugs, poor service and no customer service.

Has used Squarespace since 2012 and says long-standing bugs reported by hundreds of people remain unfixed.

Squarespace took down a physician’s site for an expiring domain despite current billing and never answered emails; a friend fixed it after several days.

A Circle member who finds Squarespace styles inconsistent and support a loop of bot, hold and shift-ending agents.

Cannot log in to cancel their account and cannot reach Squarespace support.

Squarespace and Google Workspace each pointed to the other when they tried to cancel a domain renewal, with no human support and a renewal charge.

Squarespace could not process a Workspace payment and was useless; Google fixed it within 30 minutes after moving billing direct.

Warns to run from Squarespace for zero customer support and inexperienced workers.

Their site went down, Squarespace could not migrate the domain, so they had to buy a new, pricier domain and redirect the old one.

Locked out of domains at Squarespace for weeks and asked to agree to Plaid terms to recover access.

After paying Squarespace for a domain their account vanished and nobody responds to emails.

Hated the Google Domains move to Squarespace and paid to transfer all their domains elsewhere.

A startup got locked out of its Squarespace-sold Google Workspace admin account, with Squarespace and Google each blaming the other.

It took days for Squarespace to allow their domain to be transferred out.

Email forwarding on a transferred domain vanished at Squarespace and a bug stayed unfixed for over a month; moved to Porkbun and happy.

Moving domains out of Squarespace after the Google migration was slow, and support took over a week just to ask if help was still needed.