Showing 2 reviews mentioning poor support Show all
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Starter-plan subscription confirmation emails from the shared ghost.io domain land straight in Gmail spam, and support has been unresponsive unless you pay double for a higher tier.
“Subscription confirmation emails on my Ghost site are landing in spam, those sent to Gmail addresses anyway. I'm on the starter plan, so emails are coming from mysite@ghost.io.”
Learning as a paying member that the managed platform doesn't maintain recoverable automated backups of your site makes me want to self-host again.
“Really? what’s the point of hosted services if they would not provide something like this? Ghost pro member here but reading this I might as well self host again.”
Of the 10 reviews with a clear verdict, 30% are positive, 50% mixed and 20% negative. The praise mentioned most is easy to use. The most common complaint is expensive.
The praise reviewers mention most: easy to use (6 reviews), easy migration (1 review) and fast (1 review). For example: Offloads CDN caching, server maintenance, and updates so even technical writers can focus entirely on writing and marketing.
The complaints reviewers mention most: expensive (2 reviews), poor support (2 reviews) and email delivery problems (1 review). For example: Starter-plan subscription confirmation emails from the shared ghost.io domain land straight in Gmail spam, and support has been unresponsive unless you pay double for a higher tier.
16 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.