After several years under 100 dollars a month on Vercel, one month jumped to over 800 for a front-end-only Next.js app, and support took nearly two weeks to give a generic answer; moved to Cloudflare Workers.
75signal
198reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
51% Positive11%38% Negative
Customers praise how easy it is to deploy, especially Next.js, and many pay little for small or moderate sites.
What customers love, and what they don’tWhat customers noticed
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Also mentioned: best for developers1
Customer reviews (198)
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A nonprofit with 14 million unique monthly visitors was facing 23,000 dollar monthly Vercel bills and found Vercel support and sales worthless, so moved to VPS servers that drop for seconds at times.
Got robbed on a Vercel bill when DDoS requests came through and Vercel did not bother refunding, so switched to DigitalOcean.
A side project with barely any real traffic got a 949 dollar Vercel bill after upgrading to Pro when a crawler hit dynamic routes; support offered only 25 percent off.
With millions of users, was unhappy with Vercel communication during a couple of outages last year given how much they pay, and tested an AWS SST backup that performed slightly better at a fraction of the cost.
A ByteDance crawler ran up a roughly 20,000 dollar Vercel bill and Vercel refused to reduce it.
Was charged about 6,000 dollars on a 20 dollar Vercel plan after a few million network requests with some large files, and says Vercel fights refunds; now pays a fixed 24 dollars on DigitalOcean.
Left Vercel as a small startup because pricing was incredibly expensive and support refused an edge request discount, even suggesting they go elsewhere; now runs on a 16 dollar a month VPS with Coolify.
After four reliable years on the Vercel Pro plan, a DDoS attack produced a bill over 800 dollars because the next 1,000 units cost 400; support refused to cancel the charges and they moved to Railway.
Found Vercel pages could take seconds to load after idling, Cloudflare blocks hit during an onboarding spike, and 15-20 minute releases despite dedicated builds, so they migrated a SPA to S3 at about 5 dollars versus 100.
Had a very bad experience when Vercel did not handle a DDoS well and charged a large bill claiming it was real traffic, which led them to self-host on EC2.
A SaaS cofounder was hit by three poorly communicated Vercel breaking changes, including Node 14 end of life and halved function timeouts, and plans to switch providers.
Common questions about Vercel
What do customers say about Vercel?
Customers praise how easy it is to deploy, especially Next.js, and many pay little for small or moderate sites. The main complaint is unexpected bills from traffic spikes, bots, image optimisation or edge requests, sometimes hundreds or thousands of dollars, with mixed results getting them reduced. Per-seat costs also sting small teams.
Is Vercel worth it?
Of the 138 reviews with a clear verdict, 51% are positive, 11% mixed and 38% negative. The praise mentioned most is easy to use. The most common complaint is surprise bill.
What do people like about Vercel?
The praise reviewers mention most: easy to use (40 reviews), great value (31 reviews) and good free plan (13 reviews). For example: Their Next.js site has been painless on Vercel, usually just a git push, and the convenience keeps them there.
What are the most common complaints about Vercel?
The complaints reviewers mention most: surprise bill (39 reviews), hidden fees (14 reviews) and upsells (8 reviews). For example: Their work Vercel Pro plan produced a last bill of around 10,000 dollars, so they are looking for alternatives.
What does the signal score of 75 mean?
It's how well reviewed Vercel is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Vercel?
Category: Static & frontend hosting. Free plan: Yes.
Where do these Vercel reviews come from?
197 are quotes from Reddit, each linked to the original. 1 was written by customers here. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.