Their free Netlify account was suspended without notice and support gave no response for over a week.
65signal
86reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
54% Positive44% Negative
Customers find Netlify easy to use and praise a generous free plan, with git-push deploys that just work for static and Next.js sites.
What customers love, and what they don’tWhat customers noticed
Customer reviews (86)
Add your reviewShowing 13 reviews mentioning poor support Show all
Netlify took two live sites fully down when deploy credits ran out, could not buy credits on free, and a 2FA failure locked them out of the account.
Netlify took their site offline over a trademark complaint with zero communication, after which they moved to Cloudflare.
After years on Netlify free they upgraded to Pro at 20 but were charged 44 because git contributors with a mismatched email count as members, and support refused to explain or downgrade.
Netlify turned off a site after 300 credits vanished on an idle static site; they paid 9 to restore it and are moving to Cloudflare.
Stopped using Netlify the day of a startup demo when their site was terminated with no communication.
A domain stopped working on Netlify out of the blue, the site was down for days and moving to Cloudflare Pages fixed it.
With Netlify DNS they could not delete the old A record without removing the whole domain, forcing a rushed site move with downtime.
A static site of about 200 daily visitors on the Netlify free tier got a 104,500 dollar bandwidth bill from a DDoS and support first offered only a 95 percent discount.
After six years on Netlify with 20 sites, an unpaid bill plus an unexplained phishing flag took the sites down and support gave confusing answers until a supervisor restored them.
Their old Netlify account was flagged for fraud, with only generic emails and demands for photo ID, and no explanation.
Next.js App Router on Netlify did not work without downgrading, and a new paid account was ignored on a 100-reply support thread; they canceled and moved to a Node.js container deployment.
Netlify suspended their account as fraud without warning, taking down their agency sites and DNS email, until later unsuspended as a false positive.
Common questions about Netlify
What do customers say about Netlify?
Customers find Netlify easy to use and praise a generous free plan, with git-push deploys that just work for static and Next.js sites. The main downsides are billing surprises, especially the credit-based pricing where frequent deploys use up the allowance, plus support that was slow or silent after account suspensions.
Is Netlify worth it?
Of the 46 reviews with a clear verdict, 54% are positive, 2% mixed and 43% negative. The praise mentioned most is easy to use. The most common complaint is hidden fees.
What do people like about Netlify?
The praise reviewers mention most: easy to use (12 reviews), reliable (10 reviews) and good free plan (9 reviews). For example: Deployed a React app 15 times in two weeks using only 13 of 300 free build minutes and calls Netlify amazing.
What are the most common complaints about Netlify?
The complaints reviewers mention most: hidden fees (10 reviews), upsells (10 reviews) and poor support (7 reviews). For example: Left Netlify after finding that its password-protected site feature for an under-construction domain costs a premium.
What does the signal score of 65 mean?
It's how well reviewed Netlify is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Netlify?
Category: Static & frontend hosting. Free plan: Yes.
Where do these Netlify reviews come from?
86 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.