Four years on Hostinger with good hosting for small WordPress sites, but support is mostly AI that kept them in a loop during an urgent matter.
76signal
139reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
58% Positive11%31% Negative
Customers generally praise it as cheap, easy and reliable for small WordPress and client sites, with a simple panel.
What customers love, and what they don’tWhat customers noticed
Liked
Watch for
Also mentioned: best for beginners1
Customer reviews (139)
Add your reviewShowing 24 reviews mentioning poor support Show all
A Hostinger customer cancelled within 30 days but was refused a refund and kept being charged; support is AI-only and they filed a card dispute.
A Hostinger Business customer gets constant 429 errors in wp-admin from their office network; support confirmed new rate limits but won't adjust them.
A WordPress host customer would recommend Hostinger, but it auto-renewed a domain they had disabled and took a week of support chats to refund it.
A Hostinger customer saw upload speed randomly throttled to 6 Mbit/s while within resource limits, and support blamed them.
A Hostinger customer of 8 years with 20 sites is ready to leave because the support bot can't handle complex issues and reaching a human is very hard.
A Hostinger customer says there is barely any human support and the price rises after the first term, though the platform itself is amazing.
On Hostinger Cloud Startup the server works well but support is poor and takes days.
A small host who used Hostinger says it has no phone line, only slow email support and occasional slow live chat, and migrating off it got harder.
A Hostinger customer says their site is down all the time and the only support is an AI chatbot, so they'd never recommend it.
An agency on Hostinger's Agency Startup plan sees 5-second response times and frequent downtime with only 9 sites, and support keeps contradicting itself.
A business bought extra email storage from Hostinger and lost half its business correspondence in the transfer; support only said sorry.
A Hostinger customer saw prices jump after the new-customer period, and its AI chat support twice gave wrong information that led to refunds.
A customer on Hostinger's 2-year Business plan sees 2+ second server response times and got only a generic answer from support.
A web builder found Hostinger blocks all traffic from ExpressVPN's USA servers, locking out a client's father, and support was useless.
A developer of 25 years was repeatedly locked out of their Hostinger site by its aggressive firewall and lost working hours; support blamed third parties.
A Hostinger customer was charged for services they never got or requested, and support refused a refund despite the chat history.
A Hostinger shared hosting customer says uploading five images tripped the I/O limit and the site was throttled to unreachable, and support blamed them.
A business owner's new Hostinger site was suspended right after they paid, and it was still not sorted six days later.
A streetwear shop owner had their Hostinger site suspended for a supposed TOS violation; it took days to fix and support never explained or apologized.
A long-time developer found neither Hostinger's AI nor its human support could fix a simple FTP problem, and calls the support unacceptable.
A customer quit Hostinger because they could never get past its AI chatbot to a human; even email was answered by the bot.
A user says Hostinger's (and OVH's) customer service is the absolute worst.
A Hostinger customer of 2+ years is leaving because new domains are auto-registered to an old profile that can't be changed, and support won't help.
Common questions about Hostinger
What do customers say about Hostinger?
Customers generally praise it as cheap, easy and reliable for small WordPress and client sites, with a simple panel. The main complaint is support that is mostly AI chat and hard to get past to a human, followed by renewal prices rising well above the first term. A few report suspensions or resource-limit throttling.
Is Hostinger worth it?
Of the 105 reviews with a clear verdict, 58% are positive, 11% mixed and 30% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Hostinger?
The praise reviewers mention most: great value (26 reviews), reliable (18 reviews) and easy to use (15 reviews). For example: An agency sees good results on Hostinger's mid-tier plans and finds it a good balance of performance and cost.
What are the most common complaints about Hostinger?
The complaints reviewers mention most: poor support (23 reviews), renewal price hike (9 reviews) and outages (5 reviews). For example: A business owner's new Hostinger site was suspended right after they paid, and it was still not sorted six days later.
What does the signal score of 76 mean?
It's how well reviewed Hostinger is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hostinger?
Category: Shared hosting.
Where do these Hostinger reviews come from?
139 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.