After a hack, a Bluehost customer got only a scan report from support and an offer of SiteLock at $360 a year to remove the infected files.
51signal
203reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
7%9%84% Negative
Most customers describe poor support, from scripted replies and agents who cannot fix problems to staff accidentally breaking live sites.
What customers love, and what they don’tWhat customers noticed
Customer reviews (203)
Add your reviewShowing 20 reviews mentioning upsells Show all
A Bluehost customer's site was down 8+ hours with 429 errors; support told them to pay an extra $200 a month for bot protection.
A Bluehost customer was told they were near the 50GB limit and upgraded from $60 to $400 a year, then found auto-generated stats files filling the space.
Hired Bluehost for a redesign: tickets unanswered, $500/month SEO billed before delivering a site, and 3 months in they had no website and were out $1500.
A Bluehost customer's escalation to its executive response team turned into a push to buy a $1-2K Pro Services package, with nothing done after a month of calls.
A former Bluehost customer says support tried to sell them SiteLock while investigating why their site was down.
A Bluehost customer was pitched SiteLock at $200 a year each, saw hosting renew from $30 to $300, and found support not great.
Helped a hacked 20-site account: Bluehost demanded a 300 dollar security service, then charged 50 dollars for a backup restore after four hours on the phone.
A Bluehost customer of over a decade is leaving because they keep getting charged more for features that used to be free.
Feels Bluehost pushes shared customers to Cloud; their unchanged site's service keeps degrading.
Bluehost's plugin shows a sales pop-up when adding any plugin, with no close button, a pushy upsell tactic.
After seven years Bluehost added upsell nags, outsourced support and billed an unwanted email product.
A Bluehost customer's websites crashed and they were told to pay hundreds for SiteLock to clean malware.
A former Bluehost customer found it unreliable, expensive and slow, with constant attempts to sell more disk space.
A Bluehost customer on a $300 three-year plan was told to pay about $1000 more to keep the unlimited services they had already paid for until 2025.
A Bluehost customer since 2008 was told to pay $1000 a year to keep the same plan new customers pay $347 for, or delete their site and start over.
A Bluehost customer was told by support their 50GB would be cut 80% to 10GB mid-term, with the upgrade costing more for less storage than they have now.
After malware took the site down, Bluehost support demanded SiteLock payment and $150 to restore; they are moving to KnownHost.
After renewing late, Bluehost said cPanel had to be renewed separately for about $20 more.
Bluehost charged $80.04 for a single-domain SSL certificate.
Common questions about Bluehost
What do customers say about Bluehost?
Most customers describe poor support, from scripted replies and agents who cannot fix problems to staff accidentally breaking live sites. Many also hit steep renewal prices, outages, slow sites, constant upsells and unexpected or hard-to-cancel charges. A few had good support or no problems.
Is Bluehost worth it?
Of the 87 reviews with a clear verdict, 7% are positive, 9% mixed and 84% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Bluehost?
The praise reviewers mention most: helpful support (4 reviews), reliable (3 reviews) and easy migration (1 review). For example: Bluehost has been pretty good; moved from GoDaddy and Network Solutions for better price and service.
What are the most common complaints about Bluehost?
The complaints reviewers mention most: poor support (37 reviews), renewal price hike (17 reviews) and outages (13 reviews). For example: On the WordPress Grow package since 2019; PHP only up to 7.4 broke access and a ticket stayed open two months.
What does the signal score of 51 mean?
It's how well reviewed Bluehost is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Bluehost?
Category: Shared hosting.
Where do these Bluehost reviews come from?
203 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.