Both of their websites went down last week due to a Bluehost server problem; they moved to another host and say Bluehost got bad.
51signal
203reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
7%9%84% Negative
Most customers describe poor support, from scripted replies and agents who cannot fix problems to staff accidentally breaking live sites.
What customers love, and what they don’tWhat customers noticed
Customer reviews (203)
Add your reviewShowing 27 reviews mentioning outages Show all
A Bluehost customer's site was down 8+ hours with 429 errors; support told them to pay an extra $200 a month for bot protection.
Uptime alerts showed the Bluehost site down almost daily for 5 minutes to an hour, and upgrading to a VPS did not help.
A Bluehost customer of 8 years says support reps repeatedly broke their site after guaranteeing they wouldn't, killing organic leads for weeks.
A contractor's client lost five sites when a Bluehost support rep accidentally deleted the whole hosting account while reconnecting Jetpack; they were restored one at a time.
A former Bluehost customer says support tried to sell them SiteLock while investigating why their site was down.
Website down for at least three days during the Bluehost outage.
During the cPanel-related outage, the live tech lied about what was going on.
A Bluehost customer saw ten sites go down and was first told there was no backup; they were found eventually after a stressful week.
Five days down after the cPanel incident and Bluehost's response suggested files were missing.
Bluehost VPS outage after the cPanel vulnerability: the longest outage they have experienced with the host.
A reseller hosting 30-40 customer sites on Bluehost five years ago constantly had issues with the server being DDoS attacked.
Slow sites, useless tech help, and an outage of hours that Bluehost support insisted was only 30 minutes.
A Bluehost customer's websites crashed and they were told to pay hundreds for SiteLock to clean malware.
A Bluehost customer found their production site gone, staging showing as production, and after five hours with support got only a week-old restore.
Moved 100+ domains off Bluehost where sites kept going down and support was useless; a client was down for a week.
Four months in, payment options keep crashing and the site crashed 4 times with no explanation from support.
A 10-year Bluehost customer's domain, serving 300+ emails, was down about 5 weeks with contradictory support answers, losing customers.
After 40 hours on Bluehost: site down for 8 hours, 2FA login failed 137 times, support ignored them and a refund battle followed.
A site crashed on Bluehost and support was absolutely useless.
A Bluehost customer has waited 11 days for a restore and won't renew.
A Bluehost customer of years gets 5-8 downtime notices per day for a simple WordPress site getting under 20 hits a day.
Bluehost lost all their data twice in a year, saved only by partial backups.
After six years, sees more downtime and can't improve speed without paying more; leaving over new storage limits.
A Bluehost customer gets Jetpack alerts several times a week about brief 15-30 minute outages.
A WordPress freelancer says many new clients on Bluehost have the same recurring malware problems, and he moved them to Cloudways.
A former Bluehost customer left because its overloaded servers meant no access for days and visitors seeing internal server errors.
Common questions about Bluehost
What do customers say about Bluehost?
Most customers describe poor support, from scripted replies and agents who cannot fix problems to staff accidentally breaking live sites. Many also hit steep renewal prices, outages, slow sites, constant upsells and unexpected or hard-to-cancel charges. A few had good support or no problems.
Is Bluehost worth it?
Of the 87 reviews with a clear verdict, 7% are positive, 9% mixed and 84% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Bluehost?
The praise reviewers mention most: helpful support (4 reviews), reliable (3 reviews) and easy migration (1 review). For example: Bluehost has been pretty good; moved from GoDaddy and Network Solutions for better price and service.
What are the most common complaints about Bluehost?
The complaints reviewers mention most: poor support (37 reviews), renewal price hike (17 reviews) and outages (13 reviews). For example: On the WordPress Grow package since 2019; PHP only up to 7.4 broke access and a ticket stayed open two months.
What does the signal score of 51 mean?
It's how well reviewed Bluehost is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Bluehost?
Category: Shared hosting.
Where do these Bluehost reviews come from?
203 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.