Bluehost Reviews

After a year, performance is hit or miss, the dashboard lags, and support does not help or put in effort.

15-year customer says support went downhill; their VPS SQL server kept disconnecting and Bluehost couldn't resolve it.

After a hack, a Bluehost customer got only a scan report from support and an offer of SiteLock at $360 a year to remove the infected files.

A Bluehost customer paid $80 for shared hosting but was asked for $400 after 12 months, with support unable to handle even an HTTPS redirect and emails landing in clients' spam.

Six years of issues: DNS changes never going live, support staff lying, and SSL auto-renew breaking randomly.

A Bluehost customer paying $21.99 a month for what is now a $13.99 plan was refused any credit for the remaining prepaid term.

A Bluehost customer's site was down 8+ hours with 429 errors; support told them to pay an extra $200 a month for bot protection.

Tested Bluehost managed VPS: a firewall request took 24-48 hours and was never installed, no remote backups, and the 30-day guarantee did not apply to monthly plans.

Customer since 2019: support did not understand a hijacked domain, and storage was cut to 20% without notice before they left.

Hired Bluehost for a redesign: tickets unanswered, $500/month SEO billed before delivering a site, and 3 months in they had no website and were out $1500.

Bluehost site files kept getting corrupted with injected code; support fixed it twice then called it their responsibility, and the rebuilt site elsewhere has had zero issues.

An agency found Bluehost silently blocking contact-form emails at the server; support denied it for days before escalation admitted it.

Over the last year Bluehost had a bad upgrade, scripted support, high renewals and slow malware cleanup help across several accounts.

A former Bluehost customer of years found their site always sluggish and support unhelpful when things went wrong.

A Bluehost customer of 8 years says support reps repeatedly broke their site after guaranteeing they wouldn't, killing organic leads for weeks.

A long-time Bluehost customer says support got terrible after it was bought, fixes took days, and prices went up, so they left.

A Bluehost customer was double charged, had their site taken down despite paying, lost domain privacy and now gets ~10 scam calls a day, with refunds that never came.

A contractor's client lost five sites when a Bluehost support rep accidentally deleted the whole hosting account while reconnecting Jetpack; they were restored one at a time.

A Bluehost customer's escalation to its executive response team turned into a push to buy a $1-2K Pro Services package, with nothing done after a month of calls.

A site owner left Bluehost over lackluster WordPress support; the one site left there is the slowest in their inventory.

A freelancer says a client's Bluehost hosting was charged again after cancellation and a $4,800 refund promised but never delivered.

A web agency recommends clients leave Bluehost because its servers and support are poor, with caches that need clearing from support's side.

A Bluehost customer was pitched SiteLock at $200 a year each, saw hosting renew from $30 to $300, and found support not great.

A Bluehost customer was charged while their hosting was inactive and the site down; support only acted after a card dispute and refused a refund.

A Bluehost customer found support very poor, finding the fix for a failing import in a generic support forum instead.

Says Bluehost renewals are high, servers slow versus other hosts and support useless.

Inherited a Bluehost site that kept crashing; support made it worse and asked to be paid for fixing their mistake.

Helped a hacked 20-site account: Bluehost demanded a 300 dollar security service, then charged 50 dollars for a backup restore after four hours on the phone.

Started building a site on Bluehost, went another way, and found cancelling hard: no online option, and customer service kept questioning the reason for more than 15 minutes.

During the cPanel-related outage, the live tech lied about what was going on.

Company emails on Bluehost are constantly blocked by Spamhaus and Gmail/Yahoo mail goes to spam; emails sometimes stop entirely.

A Bluehost customer since 2009 saw their renewal jump about 168%, and retention would not budge.

Bluehost email forwarders delivered days or weeks late or not at all; four support fixes only worked for 4-6 months.

After 10+ years, Bluehost senior support refused to move them off a blacklisted shared IP, so they left.

A Bluehost customer saw ten sites go down and was first told there was no backup; they were found eventually after a stressful week.

Found using Bluehost a miserable customer experience.

A new Bluehost customer says support advised waiting out the domain transfer, locking them in for 60 days, and lost the business thousands of dollars in a few weeks.

Bluehost replaced its easy system with a Frankenstein one where nothing works and DNS is messed up; they know more than support.

A consultant put a client on Bluehost's flexible VPS, performance collapsed, and support said they thought it had been cancelled months earlier because it never worked.

A long-time customer says Bluehost declined from great to junk: support wants them off the phone and can only read from a script.