Recently moved to Proton, found it pretty good, and support replies in 1-2 days with useful answers.
79signal
295reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
54% Positive13%33% Negative
Most customers find it reliable for email with a custom domain, an easy switch from Gmail or Google Workspace, and good spam filtering.
What customers love, and what they don’tWhat customers noticed
Customer reviews (295)
Add your reviewShowing 12 reviews mentioning helpful support Show all
A few years with Proton with minimal issues; both times support resolved problems within hours and kept them informed.
Switched to Proton and it works fine; the technical team was surprisingly responsive on a couple of bugs.
Family account with three domains; email is rock-solid and support is excellent and responsive.
Has always found Proton support very responsive, with quick and effective solutions.
On the Ultimate plan it works fine; support helped with VPN questions, though the email client is less flexible than Outlook.
Migrating from Gmail to Proton; their bank rejected Proton but Proton reached out and resolved it.
Paid user who calls Proton aliases a game changer and says support is excellent with real humans replying.
A paying Proton customer who finds the bundle great and tech support amazing.
As a paying Proton user always gets a support response within the hour and has no deliverability or lockout worries.
Asked about compensation for downtime and got a reply within hours offering a month's credit.
Proton support activated the larger free storage for them even after the 30-day window.
Common questions about Proton Mail
What do customers say about Proton Mail?
Most customers find it reliable for email with a custom domain, an easy switch from Gmail or Google Workspace, and good spam filtering. Complaints include weak body-text search, occasional outages, slow support and development, and constant prompts to upgrade. A few report mail from Proton addresses landing in spam.
Is Proton Mail worth it?
Of the 249 reviews with a clear verdict, 54% are positive, 12% mixed and 33% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about Proton Mail?
The praise reviewers mention most: reliable (47 reviews), easy migration (36 reviews) and good deliverability (24 reviews). For example: Left Proton for Microsoft after two years and called it a mistake, returning in 2025 with their custom domain.
What are the most common complaints about Proton Mail?
The complaints reviewers mention most: poor support (20 reviews), outages (14 reviews) and upsells (8 reviews). For example: Account created via temp email was locked for suspicious activity on first use until another email was added.
What does the signal score of 79 mean?
It's how well reviewed Proton Mail is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Proton Mail?
Category: Email hosting. Free plan: Yes.
How does Proton Mail rank?
#2 in Best Email Hosting 2026, ranked by real customer reviews.
Where do these Proton Mail reviews come from?
295 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.