Locked out as sole admin, needed about 2.5 weeks and 21 support calls to reset the account.
57signal
169reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
17% Positive9%74% Negative
What customers love, and what they don’tWhat customers noticed
Customer reviews (169)
Add your reviewShowing 41 reviews mentioning poor support Show all
Microsoft confirmed a missing SPF entry for its Canadian datacenter, but six months later it is unfixed and mail from there lands in quarantine.
Microsoft gave three licenses on an annual commitment instead of the quoted monthly one and fixed it only after ten days and a chargeback threat.
Spent three months on a Priva ticket for output unlike the docs, then was told the product is unmaintained and closed.
Spent a month with Microsoft support on Group mailbox replies failing 30-50% of the time, then was told it was by design.
Struggled a month with a group mailbox issue that support called internal, then an update fixed it without explanation.
Got Microsoft to acknowledge a Purview/DLP bug that was supposed to be patched the next year and is still broken.
Domain setup showed Incomplete setup while mail worked, and the poster says Microsoft support wasted a whole day without a resolution.
Locked out of a 30-licence tenant by an MSP, got no human response from Microsoft Business Conduct seven days in.
Solo business owner says Exchange Online outbound mail bounced for seven months, with Microsoft support admitting a backend issue but recycling tickets without continuity.
Has five open Microsoft tickets about new devices not getting the on-prem SID and calls it the worst support they have dealt with.
During an outage the admin could only open a Sev-C ticket and had to phone Unified Support, despite paying millions for Enterprise Agreements.
Had a Sev A support case open two months before Microsoft gave up and said a later update might fix it.
A very large account's Exchange went offline over a license error and Microsoft took four days to fix a backend bug.
A similar tenant lockout at their company was hell and took Microsoft almost a month to fix.
During a hijacked-tenant case, the Data Protection team replied only twice in a day and a half.
Has dealt with admin lockout recovery several times and calls Microsoft support a nightmare and a huge time sink.
Dealing with a client's admin lockout, found calling Microsoft support intentionally hostile and a massive pain.
Needed about 20 calls to reach a human twice during a tenant lockout, and the first one hung up.
Helped a client locked out of its tenant for over two weeks and calls Microsoft's recovery process disdainful.
After admin accounts were wiped, Microsoft support could only restore a snapshot from three months earlier.
Microsoft said it was probably a bug and then gave no response for three weeks.
Locked out of a hacked client tenant, the Data Protection team took exactly three weeks and a notarized letter to restore admin access.
A tenant lockout last year took over two weeks to regain access, which they call an utter nightmare.
Says implementing M365 means asking Microsoft support, who answer that it depends on your environment, then solving it on Reddit.
Calls Microsoft Premier support dog shit, and a VAR no better, despite millions of dollars of spend.
Cancelled enterprise support after the Microsoft rep said they are there to sell more, not to help.
Random mail kickbacks came from blacklisted Microsoft IPs; tickets got nowhere until a blanket ticket weeks later.
Has had a Microsoft ticket open for over a year about role elevation for Exchange Online.
They had a Microsoft 365 store case sit for months, were called against preference, and had poor experiences closing three tenants and a backend billing issue.
Common questions about Microsoft 365
Is Microsoft 365 worth it?
Of the 132 reviews with a clear verdict, 17% are positive, 9% mixed and 73% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Microsoft 365?
The praise reviewers mention most: great value (14 reviews), easy to use (9 reviews) and reliable (5 reviews). For example: Used the M365 developer tenant for home-lab learning at about thirty cents a month and found it very valuable.
What are the most common complaints about Microsoft 365?
The complaints reviewers mention most: poor support (32 reviews), outages (13 reviews) and renewal price hike (12 reviews). For example: Helped a client locked out of its tenant for over two weeks and calls Microsoft's recovery process disdainful.
What does the signal score of 57 mean?
It's how well reviewed Microsoft 365 is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Microsoft 365?
Category: Email hosting.
Where do these Microsoft 365 reviews come from?
169 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.