A $3 purchase got their account locked for fraud after 3 days; they claim a refund but say Namecheap took the domain and money.
70signal
311reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
40% Positive7%53% Negative
Long-time customers often call it reliable for domains, with cheap first-year prices and many TLDs.
What customers love, and what they don’tWhat customers noticed
Customer reviews (311)
Add your reviewShowing 17 reviews mentioning surprise bill Show all
Namecheap auto-renewed a domain they hadn't authorized and offered a refund only within 120 hours.
Renewal showed 11.98 at purchase but a year later Namecheap charged 16.98 plus ICANN fee, so they stopped using it.
Namecheap auto-renewed a student-pack .me domain despite auto-renew being off in the dashboard, and billing refused a $15 refund.
After forgetting to renew a 12-year-old domain, Namecheap parked it and asked 15k, now reduced to 5k.
Auto-charged AUD$500 for 10 unused domains over Christmas, with no refund possible.
A change to Namecheap’s renewal process required re-enabling auto-renewal on a domain they had auto-renewed for a decade; it lapsed and was auctioned off with the profits kept.
After years of working auto-renew, it was removed from all domains and one live-site domain was lost to someone else; Namecheap called them a liar.
Disabled auto-renew on a .me student domain, was renewed anyway without notice, and Namecheap refused a refund citing the separate nc.me account.
Account locked within 30 minutes of a $45 order, domains later frozen, and refund refused until 28 emails later.
Lost two domains owned for nearly two decades because Namecheap required separately registering a card for auto-renewal and prices are on par with other registrars.
Paid to renew domains a few days past grace, and after payment Namecheap moved them to auction, citing a bug.
Namecheap's auto-renew failed on their domain and it was listed on the marketplace at 100x the price.
Says Namecheap's service has gone down and charged them for domains never on auto-renewal.
Left Namecheap with 800+ domains after it messed up many auto-renewals.
Namecheap charged £28 to renew a domain bought for £0.94 without authorization and refused a refund.
A $10.98 domain turned into a $2k premium domain after checkout failed, while an incognito tab still showed the normal price.
Common questions about Namecheap
What do customers say about Namecheap?
Long-time customers often call it reliable for domains, with cheap first-year prices and many TLDs. The main complaints are renewal prices that have climbed and support that is hit or miss, with some accounts or domains locked over fraud checks. Some say it is fine for domains but would not host there.
Is Namecheap worth it?
Of the 202 reviews with a clear verdict, 40% are positive, 7% mixed and 53% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about Namecheap?
The praise reviewers mention most: reliable (53 reviews), helpful support (30 reviews) and great value (11 reviews). For example: Runs 5 Namecheap domains with 10+ subdomains each on Let’s Encrypt via Nginx Proxy Manager with no SSL issues.
What are the most common complaints about Namecheap?
The complaints reviewers mention most: poor support (57 reviews), renewal price hike (51 reviews) and surprise bill (14 reviews). For example: Wasted a whole afternoon trying to renew a domain on Namecheap with card errors before it finally went through.
What does the signal score of 70 mean?
It's how well reviewed Namecheap is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Namecheap?
Category: Domain registrar.
Where do these Namecheap reviews come from?
311 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.