Namecheap Reviews

Left Namecheap because the UI could not set IPv6 nameservers, forcing a support request per domain that was sometimes done wrong.

Namecheap DNS UI was so confusing a support ticket was needed, and support called the problem a UI bug; moved to Cloudflare, about 30 percent cheaper.

Calls Namecheap incompetent: DNSSEC DS records still SHA-1 only, comments unanswered, and poor support.

Accounts get locked for identity confirmation, taking 3-4 days and public pleas to get a human to review documents, with no way to upload them early.

Years ago one Namecheap email in spam led to everything being disabled in 72 hours; answering the info request unlocked the account and they transferred out.

A Namecheap domain expired without a single expiry reminder email, which they had received in prior years, so they are moving it to Porkbun.

After 12 years Namecheap locked their account and disabled all domains behind a 72-hour ID verification demand, knocking their company email offline, with support only deferring to a risk team.

Namecheap accused them of fraud for parking a new domain, locked them out and refused a refund for a month, so they had to reverse the charge through their bank.

Lost three domains through an error on Namecheap’s side while abroad and found support of zero help, even their marketplace card payment buggy.

After 10+ years, Namecheap shut down all their domains over a compliance flag and support was powerless.

Locked out of their domain for over a week with no response from Namecheap risk management.

Had horrible experiences with Namecheap and GoDaddy support and moved 30 or so domains from Namecheap to NameSilo.

Used Namecheap since 2008 and moved dozens of clients, but since the private equity acquisition service has dropped, prices risen and fraud tools lock long-standing accounts.

Namecheap sold out: support is the worst and prices up on everything, so they are moving to Porkbun.

Namecheap showed a domain price $700+ higher, refused to cancel, and said it would take up to a month; paid $3200+.

A $3 purchase got their account locked for fraud after 3 days; they claim a refund but say Namecheap took the domain and money.

Namecheap went from competitive to ~50% above Porkbun, support is hit or miss, and an auction domain was relisted at 100x within minutes.

Five domains searched on Namecheap showed unavailable with make-an-offer within minutes though GoDaddy still had them, so they are switching away.

Namecheap auction showed regular pricing, but renewal turned out to be a premium rate (4x); Namecheap admitted a system glitch yet showed little remorse.

An $800 premium domain purchase failed to transfer; support said it had been transferred after a refund was issued.

Wanted coins.in; payment was taken but the domain was not in their Namecheap account and support promised a refund that never arrived.

Waited seven days for support to fix a domain provisioning problem, got a refund after a dispute, then Namecheap disabled the account for fraud the same day.

Namecheap auto-renewed a student-pack .me domain despite auto-renew being off in the dashboard, and billing refused a $15 refund.

Support-guided DNS changes took half their site down; private email went unreceived for three months and charges arrive piecemeal.

A domain they searched on Namecheap was registered and parked within a day; support told them to make an offer, so they're pulling domains.

Namecheap hiked their domain as premium, would not allow a transfer and then sold it to a third party.

Locked out of Namecheap for about a month because their 2FA server was down, which cost confidence.

After 10+ years, support turned out to be awful: live chat can't help and a ticket took 40 days to get a reply.

Namecheap disabled WHOIS privacy on many of their domains, exposing their details, and they call it the worst registrar in 25 years.

Namecheap two-factor auth bug locked them out for three hours of chat, two of them after they supplied the requested transaction ID.

Auto-charged AUD$500 for 10 unused domains over Christmas, with no refund possible.

After years without issues, found Namecheap's support had gone to email hell and is leaving.

Namecheap disabled a domain with 20k user sites over an outdated abuse report with no prior notice; it came back quickly once they answered the email.

A change to Namecheap’s renewal process required re-enabling auto-renewal on a domain they had auto-renewed for a decade; it lapsed and was auctioned off with the profits kept.

Says Namecheap hijacked their account by blocking password reset after they forgot the old registered email password.

Moved away from Namecheap after several years because customer service was terrible.

Namecheap has gotten shitty in the last few years; they migrated all domains to Cloudflare.

Tried to buy a $30 domain at Namecheap; the order was cancelled after payment and the domain then showed at $500.

After years of working auto-renew, it was removed from all domains and one live-site domain was lost to someone else; Namecheap called them a liar.

After an account change, iPhone email stopped working and Namecheap support was beyond useless.

A lapsed personal-name domain was sold on to a reseller demanding thousands after a decade as a Namecheap customer with declining support.

Namecheap used to be great but has gone downhill since before the pandemic.

Disabled auto-renew on a .me student domain, was renewed anyway without notice, and Namecheap refused a refund citing the separate nc.me account.

Experienced poor and even dishonest customer service at Namecheap and is transferring all domains away, saying it is no better than GoDaddy.

Namecheap domains become taken around 24 hours after a search and Whois emails go unanswered.

Account locked within 30 minutes of a $45 order, domains later frozen, and refund refused until 28 emails later.

Namecheap charged USD instead of CAD on a balance top-up, support stonewalled, so the poster moved all domains away.

Lost two domains owned for nearly two decades because Namecheap required separately registering a card for auto-renewal and prices are on par with other registrars.

Namecheap accused them of domain tasting and refused a $10 refund after an accidental transfer fee.

Namecheap wouldn't refund a six-dollar purchase made six days earlier, even by cancelling the order.

Says Namecheap has been shit for years.

Calls Namecheap shite; used only for domains and has now left entirely.

Paid Namecheap to register a .com.au domain and was refunded because they could not complete it, so used VentraIP.

Plenty of stupid hassles dealing with Namecheap.

Namecheap blocked renewing a .fr domain within 12 days of expiry, pushed it into redemption with a 98.98 fee, and support gave runaround answers, so they moved to OVH.

A cheap domain purchase errored out: charged $1, never received the domain, and the real price quoted later was unavailable to pay.

Wasted a whole afternoon trying to renew a domain on Namecheap with card errors before it finally went through.

Getting API access for wildcard certificates for a client’s Namecheap domain took long back-and-forth with support and the test API did not list the domain.

Billing and invoicing at Namecheap leave issues unanswered and live chat is no substitute for phone support, so they will leave.

Namecheap let them buy a domain then locked the account demanding ID, with tickets unanswered for days, though live chat agents were superb.

Bought a premium domain at a $31.20 sale price, then Namecheap said the real price was $3900 and later $8000; eventually helped them acquire it for a couple thousand.

Namecheap twice sold a non-premium .com then refused to release it as premium, refunding instead; moved all services away.

Spent four hours in chat trying to get Namecheap to acknowledge its email system was not sending reminders, fearing late penalties.

Namecheap blocked a domain containing the word bot as abusive, and support refused even after human review.

Moved over 200 domains away from Namecheap after an employee cancelled their domain on a stranger's unverified claim.

Namecheap support drags its feet on fraud-domain reports, so the poster will transfer personal domains.