GoDaddy changed their DNS twice without explanation and support suggested user error; they moved all domains to Namecheap.
53signal
497reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%84% Negative
Most customers report poor support, constant upsells and fees that pile up, plus steep renewals and some DNS or hosting outages.
What customers love, and what they don’tWhat customers noticed
Customer reviews (497)
Add your reviewShowing 209 reviews mentioning poor support Show all
A client spent 80 hours on the phone with GoDaddy over a broken DKIM record that support could not fix.
GoDaddy shared hosting server went down for about 9 hours with no warning, weak support and unusable backups.
A client's GoDaddy DNS zone with over 75 records vanished with no backups and 5 hours of support chats.
GoDaddy put a hold on a .au domain without any communication, causing a day of DNS issues and slow outsourced support.
GoDaddy promised 24/7 support for a 9PM migration but took 4-5 hours to answer the phone.
GoDaddy-backed certificates were mass revoked with only 3 hours notice at 2am on some and no notice on others, forcing rushed renewals.
GoDaddy support misunderstood how to set a DNSSEC DS record and the first rep put 10K of products in the cart.
GoDaddy SSL support offered only tier 1 and said senior support cannot talk with customers when a rekey revocation needed fixing.
GoDaddy domain email was set to forward all tenant mail to a GoDaddy address for its AI chat by default, needing support chat to remove.
GoDaddy Web Hosting Max sites were down for 10 hours with no help and blame placed on Cloudflare.
GoDaddy took over 700 dollars for a website completion, delivered nothing and refused a refund after 4 months.
After four days of certificate chain trouble with no help, 60+ certificates are moving from GoDaddy to Sectigo.
A renewed GoDaddy VPN certificate lacked a trusted root in the bundle and GoDaddy support was useless.
GoDaddy sold website care promising SEO help, but overseas staff were clueless and sales stopped replying.
After 20 years GoDaddy forced a website builder migration, an update killed the site and support is no longer reachable.
Customer was charged 250 dollars for SSL, had their URL resolve to another customer's site, was sold a different bundle and billed 300 for extra support.
GoDaddy botched a migration from HostGator leaving the site and email down 3 days, and a 1,400 dollar security package failed to clean malware or add SSL.
A year after defederating a church's Microsoft 365 from GoDaddy, GoDaddy took control and shut off email and Office access.
GoDaddy Email with Advanced protection (white-label Office 365 plus Proofpoint) never adds the Proofpoint SPF or DKIM records despite about 8 dollars extra per mailbox.
After 9,900 dollars over 10 years GoDaddy refused to sell an advertised-price domain at that price.
GoDaddy redemption fees nearly 600 dollars for domains worth about 200, with dismissive support.
GoDaddy charged a large unrequested 3-year, 5-seat Office 365 auto-renewal and support refused a refund.
An inherited GoDaddy domain expired and 2FA tied to the same domain blocked payment through support and login.
An agency lost a client domain at GoDaddy after missing the grace period; support promised them first place in the backorder queue, but they had to pay a broker $2,000.
Cloudflare nameservers on a new GoDaddy domain kept being reset to GoDaddy every few days, taking the site down four times in a month.
GoDaddy fined and locked out a private-WHOIS domain after a cease-and-desist letter with no chance to respond, taking a month to restore.
A GoDaddy support rep casually said they would take the domains away for any policy violation, so they moved all domains that day.
A GoDaddy-registered domain used with a Squarespace site was down almost two weeks amid dealing with both companies.
A won GoDaddy auction was cancelled at the last second and the domain relisted at 10,000 dollars.
Common questions about GoDaddy
What do customers say about GoDaddy?
Most customers report poor support, constant upsells and fees that pile up, plus steep renewals and some DNS or hosting outages. Domains held for resale at high prices come up repeatedly. A fair number call it reliable and fine as a registrar, but weak for hosting and email.
Is GoDaddy worth it?
Of the 299 reviews with a clear verdict, 11% are positive, 5% mixed and 84% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about GoDaddy?
The praise reviewers mention most: reliable (25 reviews), helpful support (16 reviews) and good control panel (6 reviews). For example: Has registered domains with GoDaddy for years without problems and accepts the price rise as the market rate.
What are the most common complaints about GoDaddy?
The complaints reviewers mention most: poor support (136 reviews), upsells (79 reviews) and hidden fees (64 reviews). For example: GoDaddy support misunderstood how to set a DNSSEC DS record and the first rep put 10K of products in the cart.
What does the signal score of 53 mean?
It's how well reviewed GoDaddy is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of GoDaddy?
Category: Domain registrar.
Where do these GoDaddy reviews come from?
497 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.