GoDaddy changed their DNS twice without explanation and support suggested user error; they moved all domains to Namecheap.
53signal
497reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%84% Negative
Most customers report poor support, constant upsells and fees that pile up, plus steep renewals and some DNS or hosting outages.
What customers love, and what they don’tWhat customers noticed
Customer reviews (497)
Add your reviewShowing 41 reviews mentioning outages Show all
GoDaddy shared hosting server went down for about 9 hours with no warning, weak support and unusable backups.
A client's GoDaddy DNS zone with over 75 records vanished with no backups and 5 hours of support chats.
GoDaddy put a hold on a .au domain without any communication, causing a day of DNS issues and slow outsourced support.
GoDaddy Web Hosting Max sites were down for 10 hours with no help and blame placed on Cloudflare.
GoDaddy botched a migration from HostGator leaving the site and email down 3 days, and a 1,400 dollar security package failed to clean malware or add SSL.
A year after defederating a church's Microsoft 365 from GoDaddy, GoDaddy took control and shut off email and Office access.
Cloudflare nameservers on a new GoDaddy domain kept being reset to GoDaddy every few days, taking the site down four times in a month.
A GoDaddy-registered domain used with a Squarespace site was down almost two weeks amid dealing with both companies.
GoDaddy could not load the DNS zone for hours, blocking all DNS changes, on top of clunky UX.
GoDaddy support wiped DNS for a client's site without permission and said it could not be reverted, breaking connected services.
All certificates went untrusted after hours during the revocation and GoDaddy's cert manager was crawling.
GoDaddy's new root CA did not exist until the final hour, causing a 3 AM outage and ongoing SSL errors on some devices; dropping them.
GoDaddy shut off the MediaTemple nameservers, breaking a customer's DNS resolution.
Since GoDaddy's new infrastructure switch in March, four of five sites lost their products, requiring daily fixes and hours on the phone.
A new managed WordPress site on GoDaddy was quick at first but a week later would not load for no reason.
A GoDaddy portal prompt reverted nameservers to GoDaddy, dropping MX records and causing an email outage.
GoDaddy keeps resetting their nameservers, eight times so far, and support is clueless.
A GoDaddy chat agent changed the website IP to an unknown address and the whole site went down.
GoDaddy DNS had a massive failure about ten years ago, after which they moved DNS to DNS Made Easy.
Multiple GoDaddy customer domains randomly reverted to default nameservers without explanation.
Hosting a website and email on GoDaddy, all DNS records vanished and fixing it took 5 hours on the phone with support.
GoDaddy repeatedly changed the DNS A record to "parked" for external-host sites; support denied any change and could not see logs of the user's own edits.
Ten years in web support, saw GoDaddy reset DNS settings or park domains on their own about two dozen times.
After the GoDaddy hosting plan expired, GoDaddy silently rewrote the DNS record to point at itself, taking the AWS-hosted site down for about an hour.
A GoDaddy rep changed storage options to push a pricier plan and killed the startup's email.
GoDaddy had a convoluted UI, poor service, high prices and a nameserver outage that took a company site down for a day.
Could not modify DNS records at GoDaddy and has had several outages from improper DNSSEC key rotation.
GoDaddy DNS failed a few years ago so they moved to DNS Made Easy.
GoDaddy hosting was up and down for days, support replied after four days, and the poster is moving.
Common questions about GoDaddy
What do customers say about GoDaddy?
Most customers report poor support, constant upsells and fees that pile up, plus steep renewals and some DNS or hosting outages. Domains held for resale at high prices come up repeatedly. A fair number call it reliable and fine as a registrar, but weak for hosting and email.
Is GoDaddy worth it?
Of the 299 reviews with a clear verdict, 11% are positive, 5% mixed and 84% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about GoDaddy?
The praise reviewers mention most: reliable (25 reviews), helpful support (16 reviews) and good control panel (6 reviews). For example: Has registered domains with GoDaddy for years without problems and accepts the price rise as the market rate.
What are the most common complaints about GoDaddy?
The complaints reviewers mention most: poor support (136 reviews), upsells (79 reviews) and hidden fees (64 reviews). For example: GoDaddy support misunderstood how to set a DNSSEC DS record and the first rep put 10K of products in the cart.
What does the signal score of 53 mean?
It's how well reviewed GoDaddy is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of GoDaddy?
Category: Domain registrar.
Where do these GoDaddy reviews come from?
497 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.