Used a series of Liquid Web dedicated servers for 18 years and is moving on, citing outdated hardware, cPanel price rises and doing more maintenance with an AI assistant than with their support.
48signal
34reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
7%17% Mixed76% Negative
Customers often describe long, reliable stays with Liquid Web, but several were unhappy about renewal price increases and being pushed to prepay or commit for a year.
What customers love, and what they don’tWhat customers noticed
Customer reviews (34)
Add your reviewShowing 19 reviews mentioning poor support Show all
Is moving a 100-site plan away from Nexcess after a year of decline: the price rose from $638 to $849 a month with no added benefits, PHP patching took over a day with little communication, and the included CDN and automatic updates did not work reliably. Says the speeds are still great but would not recommend it.
Their managed dedicated server (Xeon E3-1230 v6, 16GB, cPanel) costs about $238 a month with UK tax, which they call ridiculous for the specs. Support was great initially but tickets now take days.
Support was fabulous for many years and worth the extra cost, but over the last year it turned mediocre while prices stayed high, so they have begun moving to another host.
Runs a Liquid Web dedicated server hosting about 200 sites at roughly $250 a month with zero downtime in about 15 years, though support staff is not great.
Customer since 2007 who says reliability is still fine but support is declining: phone support is gone and a simple question took over eight hours. They are leaving and moving their clients.
Was a Liquid Web customer for close to a decade and had several frustrating support experiences. When the renewal email threatened a 12% increase unless a one-year commitment was signed, it confirmed the decision to move to another host.
Was with Liquid Web from the start and left two years ago. Says the company went from a favourite to one that made them sick after the private-equity buyout, and recommends looking elsewhere.
Standalone hosting and support used to be great, but after the Nexcess merger you couldn't even spin up a basic WordPress site without filing a ticket for bugs.
A really disappointing experience; IP reputation was the only top-notch thing and not worth it, so they went on to Vultr and then settled on Hetzner.
They have a Liquid Web VPS with root access and found support slow and snarky on a question about virtual sound cards. They say for the price they expect better service and want to leave.
More than ten years a customer; a week-long migration to a third dedicated server had just finished when phone support was dropped in favor of 24/7 chat and email.
After years of calling support, the phone line now asks for an account number, which it did not used to, and they wonder whether a spend threshold decides who keeps phone support.
A long-time advocate since 2007, when the same tech often handled several tickets and a datacentre tour was offered, but now in the middle of moving away.
Left Liquid Web over poor service and saved $100/month with a DigitalOcean droplet and RunCloud.
They are a current Liquid Web customer looking for another provider because support, once amazing, is now terrible.
They had several dedicated servers and hundreds of sites at Liquid Web and say service declined over the years. They moved away, have one server left and plan to shut it down.
They ordered a bare metal server, got a blacklisted IP that could not be replaced, and had to destroy the server. They finally got a refund after feeling poorly helped.
A long-time Nexcess account moved to Liquid Web brought a push toward a server costing over twice as much, repeated price rises, and a site down almost weekly with hours-long support waits.
Common questions about Liquid Web
What do customers say about Liquid Web?
Customers often describe long, reliable stays with Liquid Web, but several were unhappy about renewal price increases and being pushed to prepay or commit for a year. Opinions on support are split, with some calling it good and others frustrating, especially after a buyout.
Is Liquid Web worth it?
Of the 29 reviews with a clear verdict, 7% are positive, 17% mixed and 76% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Liquid Web?
The praise reviewers mention most: helpful support (3 reviews), reliable (3 reviews) and good control panel (1 review). For example: Has hosted close to 100 clients at Liquid Web for 10 years with zero issues and consistently good support.
What are the most common complaints about Liquid Web?
The complaints reviewers mention most: poor support (18 reviews), expensive (7 reviews) and renewal price hike (6 reviews). For example: They are a current Liquid Web customer looking for another provider because support, once amazing, is now terrible.
What does the signal score of 48 mean?
It's how well reviewed Liquid Web is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Liquid Web?
Category: Dedicated server.
Where do these Liquid Web reviews come from?
34 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.