Showing 4 reviews mentioning poor support Show all
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Their yearly rented server vanished from their account and support only cited a fraud alert without details. They got no refund and opened a card dispute.
“Within the last month my server disappeared from my account. I opened a support ticket this last week, the agent mentioned there was a fraud alert for my account”
While trialing hosts they found Hivelocity phone support kept going to voicemail.
“I also tried hivelocity but their phone support keeps going to voicemail”
Older than 24 months. These may describe an earlier version.
Their Hivelocity VPS is treated as legacy, so the host would not reload the OS template and told them to install the OS manually through the console.
“not able to reload my OS templet as they say it is a legacy”
Their dedicated host passed through several acquisitions and ended up under Hivelocity, after which they say support became spotty.
“Colohouse has since merged with Hivelocity. Now the support is spotty”
The praise reviewers mention most: reliable (3 reviews), great value (1 review) and helpful support (1 review). For example: They currently run a dedicated server with Hivelocity and report no issues so far.
The complaints reviewers mention most: poor support (4 reviews). For example: Their dedicated host passed through several acquisitions and ended up under Hivelocity, after which they say support became spotty.
7 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.