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Has used DigitalOcean for years, finds it very reliable and has never needed to contact support because it has always just worked.

Stopped using Railway after security incidents and because prices skyrocketed once there was some traffic; now on cheaper Hetzner servers.

They could not open a support ticket during the outage even as owner and creator of the subscription, getting through automated support agents only to be told to ask their provider to open it.

Liked not thinking about infrastructure on Railway, but recent downtime is a blocker and they are looking at self-hosting.

They had about an hour of trouble with their SQL elastic pool in West Europe where the server was reachable but no tables were accessible.

They saw not only SQL problems but also disconnected virtual machines during the West Europe incident, all of which came back later.

Their AKS VMs were live migrated several times a week, which exposed a Redis client config issue causing latency and pod restarts. After tuning pings and keep-alives they have had no VM freeze in months.

They ran a cluster of 40 then 120 nodes on Azure and hit network backplane flooding, fixed by bigger VMs and then API refactoring. They say Azure documents these best practices poorly.

They found the Azure health history still showed no event for their subscriptions during the West Europe incident and felt the status and health reporting is lacking.

They chose Railway for its managed setup and infrastructure visualizer at a price close to a VPS, and say it is far cheaper than AWS for them, despite its reliability issues.

They saw no problem during the West Europe outage because their Azure SQL server is only privately accessible, which they suspect explains why others were hit.

They had to restart a stuck elastic pool with eight databases during the incident, with SSMS not showing logins and a job looping on authentication.