A startup spending 16k a month was blocked from ordering servers after abuse reports and got only generic support replies; resolved after a week.
72signal
114reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
51% Positive16% Mixed33% Negative
Most customers describe very reliable servers, fast hardware support and strong value.
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Also mentioned: best for developers2
Customer reviews (114)
Add your reviewShowing 13 reviews mentioning poor support Show all
Hetzner phone support was unhelpful and refused to escalate, though the sales team was nice.
Finds quality and support plummeting with node-down problems and hardware failures that are not replaced.
In 2015-16 they were flagged and banned after a ToS change yet still billed for the remaining commitment, which went to debt collectors at about four times the amount.
Finds Hetzner support not useful and only contacts it to request a KVM.
Account with a dedicated server and referral credits was terminated while travelling and canned responses block any reinstatement.
Even with a managed server they found setup difficult and staff rude and unhelpful.
Ten-year customer with several root servers had them taken offline after a lapsed card and the account cancelled even after paying, with no call or letter.
After cancelling a dedicated server slightly late the account was shut down for fraud suspicion, a 300 euro debt collection followed and they were later blocked from a new account.
Support is useless unless something breaks and a dedicated box developed network issues after about two months of uptime that Hetzner blamed on them.
Reports faulty hardware with no fix or refund and overcharges.
Business account was deactivated days after signup with no way to log in, was later reactivated after contacting Hetzner, then faced another manual verification for the dedicated server.
After asking sales for fresh SLC drives and offering to pay extra, they installed 10k-hour used Samsung drives.
Common questions about Hetzner Dedicated Servers
What do customers say about Hetzner Dedicated Servers?
Most customers describe very reliable servers, fast hardware support and strong value. The main complaint is the recent price increases, with some saying certain models now cost several times more, plus high setup fees outside auction servers. A few had accounts cancelled over payment or verification problems, and some mention weak DDoS protection.
Is Hetzner Dedicated Servers worth it?
Of the 78 reviews with a clear verdict, 51% are positive, 15% mixed and 33% negative. The praise mentioned most is reliable. The most common complaint is renewal price hike.
What do people like about Hetzner Dedicated Servers?
The praise reviewers mention most: reliable (24 reviews), helpful support (14 reviews) and great value (13 reviews). For example: On Hetzner dedicated servers since 2015 with no unplanned issues, though support will not help with software.
What are the most common complaints about Hetzner Dedicated Servers?
The complaints reviewers mention most: renewal price hike (16 reviews), poor support (8 reviews) and outages (7 reviews). For example: Dedicated servers went from 200 to 250 euros a month, nearly 600 euros extra per year that must be explained to clients.
What does the signal score of 72 mean?
It's how well reviewed Hetzner Dedicated Servers is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hetzner Dedicated Servers?
Category: Dedicated server.
Where do these Hetzner Dedicated Servers reviews come from?
114 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.